Emerita’s House Cleaning Services in Herndon, Virginia 20170

Emerita’s House Cleaning Services

1273 Bond St, Herndon, VA 20170

4.1 (9 reviews)

Overview:
Emerita’s House Cleaning Services is a housekeeping service located in Herndon, VA. They provide a range of cleaning services focused on residential properties, striving for high-quality results and customer satisfaction.

Services Provided:
– House cleaning
– Deep cleaning
– Pet-friendly services
– Custom cleaning requests

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (571) 235-0588

Customer Reviews and Sentiment:
Emerita’s House Cleaning Services holds a rating of 4.1 stars based on 9 reviews across platforms.

Positive feedback underscores the company’s thoroughness, responsiveness, and affordability. Customers have expressed satisfaction with the quality of cleaning and the flexibility in meeting specific requests.

Examples of positive reviews include:
“Emerita and her helpers are really great to deal with… high quality cleaning services and reasonable prices!” – Heba Bella
“So far I’ve been very satisfied… always know when Emerita’s will be there and that the job will be done well.” – Trent Blackburn
“They are very thorough and do a fabulous job cleaning everything. Our house is spotless when we return.” – Vivienne Foltz

However, there have been significant complaints regarding customer service and the quality of cleaning in some instances.

Examples of negative reviews include:
“I used this company for over three years but lately the cleaning had become less and less satisfactory.” – Joe Flynn
“Could not clean my hardwood floor even after I had given them extra time. Called to issue a complaint and never got a call back.” – Onyi’s Spot

Review Summary:
Positive Sentiments: Thorough cleaning, responsive service, reasonable prices, and high customer satisfaction for ongoing services.
Negative Sentiments: Issues with cleaning quality, lack of communication, and unresolved complaints regarding service.

Additional Ratings:
Google Reviews: 4.1 stars based on 9 reviews, indicating a mix of positive experiences but notable complaints.
Total Lead Smart Rating: 6.0/10; despite having a reasonably good average rating, the frequent negative reviews regarding service quality and communication issues impact overall customer sentiment.

Conclusion:
Emerita’s House Cleaning Services is generally viewed as a reliable cleaning service in Herndon, VA, appreciated for their thorough work and responsive communication. However, potential clients should be aware of certain complaints about cleaning quality and customer service responsiveness before deciding to engage their services.

Member Since July 2024

Listing Id 120067

Contact Info

1273 Bond St, Herndon, VA 20170
(571) 235-0588
Lead Smart Rating :
6.0/10.0

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Listing location

1273 Bond St, Herndon, VA 20170

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Reviews

joe flynn

2 years ago

I had been paying for these services through Venmo and a dispute ensued over payment. After showing proof of payment, I never heard back on confirmation. Since then I have reached out several times with no response. I have asked several times for my key back and still no response. I used this company for over three years but lately the cleaning had become less and less satisfactory. I would not recommend this service to anyone

Heba Bella

5 years ago

Emerita and her helpers are really great to deal with.. They are on time, do high quality cleaning services and reasonable prices!.. I recommend them for anyone who wants cleaning services in the area!…

Don Skeleto HN

6 years ago

Super good

Trent Blackburn

6 years ago

So far I’ve been very satisfied with this cleaning service. The apartment is clean and the price is reasonable. Other cleaning services were difficult to reach or just plain didn’t show up when scheduled but we always know when Emerita’s will be there and that the job will be done well. The floors, bathrooms and kitchen are particularly annoying to clean and they do a great job there.

Patti Hinko

6 years ago

I tried calling so many cleaning services before I finally found Emerita’s. She does not rely only on phone calls when it comes to contacting her clients. She is super responsive via email and text. Not only that, but the prices are reasonable and they do a good job. We have a room that has a lot of computer equipment. They respect our wishes to not have that room cleaned and adjusted their price accordingly. They also are fine with our cat being there and don’t do anything to scare her on purpose. They are also willing to use our own cleaning supplies and vacuum. We’ve been using their services for about three months now and are very satisfied with them.

Vivienne Foltz

6 years ago

We have used Emerita’s House Cleaning Service 4 times now. They are very thorough and do a fabulous job cleaning everything. Our house is spotless when we return. I see there is another comment about hardwood floors. I’d like to say they clean ours every single time and do a great job. We have kids and pets, so it’s probably not an easy job either. I would definitely recommend Emerita’s to those looking for a house cleaner!

Jennifer Loizeaux

8 years ago

Incredible experience! I needed a deep clean for 2 floors of our house, and even the soap dishes were scrubbed! It was a great bargain, and the ladies did a bang-up job. Will definitely recommend them to my friends and will be calling them again!

Onyi’s Spot

8 years ago

They were very bad, pretty much rushed through my work. Very lazy cleaning and no attention to dirty areas. Could not clean my hardwood floor even after I had given them extra time. Called to issue a complaint and never got a call back. I could have done a better job cleaning myself. Will definitely not recommend their service