Southern Maids

Overview:
Southern Maids is a house cleaning service located in Katy, TX. The company is known for offering various cleaning services to meet the needs of its clients, striving to provide quality cleaning while being responsive to customer requests.

Services Provided:
– General house cleaning
– Deep cleaning services
– Customized cleaning solutions
– Flexible scheduling

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (281) 691-6451
Website: http://southernmaids.net/

Customer Reviews and Sentiment:
Southern Maids has received mixed reviews across various platforms:

Google Reviews: 4.0 stars based on 23 reviews.

Positive feedback highlights the company’s friendly staff, ability to accommodate requests, and quality of cleaning. Customers have praised their communication and reliability when they show up.

Examples of positive reviews include:
“They did a great job. Communication was great and they actually showed up on the date scheduled.” – Michele McDaniel
“They always leave our home feeling clean and fresh. Highly Recommend.” – Cody Bauman
“Great experience, very detailed and friendly will use again.” – Patrick Fairman

Negative feedback includes complaints about missed appointments and poor communication from the management. Several customers reported that the service was inconsistent and unreliable.

Examples of negative reviews include:
“The maids never showed up. Steven declined calls and did not answer my texts.” – Fateh Chippa
“They over promise and under deliver. Never showed up…declined my call.” – Amaan Mohamed
“They skipped 3 appointments with no follow up or rescheduling.” – Thressa Jones

Review Summary:
Positive Sentiments: Friendly staff, good communication, quality cleaning, prompt responsiveness, and accommodating to client needs.
Negative Sentiments: Inconsistent service, missed appointments, lack of follow-up, and unreliable communication.

Additional Ratings:
BirdEye: 4.0 stars based on 23 reviews, reflecting a similar trend of customer satisfaction tempered by significant issues.
Total Lead Smart Rating: 5.4/10 – This rating reflects a decent level of customer satisfaction but is lowered due to consistent complaints about reliability and communication issues.

Conclusion:
Southern Maids appears to offer a range of cleaning services suitable for various client needs in Katy, TX. While many customers appreciate the quality of work and the friendly nature of the staff, potential clients should be cautious due to the mixed reviews regarding reliability and communication.