Overview:
Reyes Maids – Fort Worth is a house cleaning service located in Fort Worth, TX. The company specializes in comprehensive cleaning solutions, including deep cleaning and general house upkeep, catering to both residential clients and businesses.
Services Provided:
– House Cleaning
– Deep Cleaning
– Carpet Cleaning
– Post-Construction Cleaning
– Customer Coordination
Timings:
Monday to Saturday 8 AM to 6 PM
Contact Information:
Phone: (817) 900-9093
Website: https://monarcacgi.com/reyes-maids/
Customer Reviews and Sentiment:
Reyes Maids – Fort Worth has a solid rating of 4.5 stars based on 156 reviews.
Positive feedback highlights the company’s customer service, effectiveness, and thorough cleaning. Customers appreciate the coordination between the cleaning crew and management.
Examples of positive reviews include:
“Jenny’s excellent and prompt customer service made it incredibly easy to coordinate.” – Ryan Figueroa
“Sandra and Marvin did an amazing job on the service for deep clean.” – Saylee Sangle
“Juan and Ivette did an excellent job in my home! Very meticulous and detail-oriented.” – Rebecca
However, there are several negative reviews regarding communication issues, service quality, and customer complaints about not receiving the expected cleaning services.
Examples of negative reviews include:
“Horrible communication and service.” – Erin Leitch
“They did not even clean the carpets that I paid an extra $150 for.” – Cami Stichler
“This company took my money and never showed up.” – Natalie Moore
Review Summary:
Positive Sentiments: Great customer service, detailed cleaning, and prompt coordination.
Negative Sentiments: Poor communication, inconsistent service quality, and unresolved complaints.
Additional Ratings:
Google Reviews: 4.5 stars based on 156 reviews.
Total Lead Smart Rating: 6.7/10 (Calculated based on overall customer satisfaction, service quality, and the presence of multiple unresolved complaints). This indicates decent customer satisfaction but highlights significant areas for improvement in service consistency and communication.
Conclusion:
Reyes Maids – Fort Worth offers a variety of cleaning services and boasts many satisfied customers, particularly for their customer service and thoroughness. However, the company faces challenges with communication and service delivery, as highlighted in numerous reviews. Potential customers should weigh these factors carefully when considering their services.
Member Since July 2024
Listing Id 112675