Michelle’s Cleaning Services

Overview:
Michelle’s Cleaning Services is a house cleaning service located in Scranton, PA. The company offers cleaning services primarily aimed at residential properties, specializing in preparing spaces for rental and general housekeeping.

Services Provided:
– Residential cleaning
– Rental property cleaning
– Last-minute scheduling

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (570) 351-2102

Customer Reviews and Sentiment:
Michelle’s Cleaning Services has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 3 reviews.

Positive feedback highlights the company’s kindness, thoroughness, and ability to accommodate urgent requests. Customers appreciated the quality of the cleaning and the reasonable pricing.

Examples of positive reviews include:
“Michelle and her husband are very kind and humble and did an amazing job cleaning my 2 bedroom unit.” – Andrea
“She made the house look brand new!” – Anna Pucci

Conversely, a significant complaint noted the difficulty in reaching the company for service quotes, indicating possible communication issues.

Negative Sentiments: Difficulty in contacting the service; potential issues with business availability.

Review Summary:
Positive Sentiments: Kindness, thorough cleaning service, reasonable prices, and flexibility with scheduling.
Negative Sentiments: Poor communication and missed calls leading to customer frustration.

Additional Ratings:
BirdEye: 3.7 stars based on 3 reviews, reflecting a similar mix of satisfaction and frustration.
Total Lead Smart Rating: 5.3

This rating considers the positive aspects of the cleaning services provided, balanced against the significant communication challenges noted in customer reviews.

Conclusion:
Michelle’s Cleaning Services appears to provide reliable cleaning services in Scranton, PA, especially noted for its quality and accommodating nature. However, potential clients should be aware of the challenges regarding communication and availability before deciding to engage their services.