Cleaning Ninjas

Travis Ruiz

a month ago

These Cleaning ninjas were not ninjas, they were more like cleaning magicians. Not only did they clean everything top to bottom, but they brought order And organization to complete and utter chaos. With our busy schedules, three kids and two dogs The cleanliness of our home sometimes goes on the back burner and soon becomes overlooked. I cannot recommend these magnificent Women anymore, They truly have a gift, Not to mention the level of care and dedication that they apply to every inch of the home is Simply mesmerizing.

katie leanette

4 months ago

Unprofessional. I would not recommend this company based on the abysmal quality of work received over the duration of 6 months as well as the lack of communication and professionalism from the owner to handle any business matter. My first review was an absolute 5 star based on the exceptional scheduling experience and quality of the service, but cleaning quality dropped significantly after the first view visits. Concerning our monthly services, the office staff was polite, professional, and attentive on the phone and through email. After a few months of service we noticed a sharp decrease in quality, and it just kept going all down hill. From coming home to a still dirty house that was treated as a rush-job, to coming home and finding my wood floor ruined from spilled harsh chemical. I could handle all of this, but the final straw was the way in which the owner Kris handled the situation. More accurately, neglected to handle. I worked with a receptionist on how to go about fixing the floors, I documented the damages, contacted, scheduled, and received 3 separate quotes, and during the 8 months it took to get this reconciled not once did I hear from the owner. Which I repeatedly requested during the process so we could figure out how to handle the issue. After submitting my estimates to the Cleaning Ninjas, I still did not hear back from the owner for over a month. I finally delegated through the Better Business Bureau, and within the following week their insurance adjuster called me to finalize. Still never heard back from the owner.

Laurel McCoy

a year ago

Had the ninjas out to clean for the first time this week, and they did a fantastic job. They cleaned everything top-to-bottom and my place feels so clean! Thank you!

Leigh & Brett Durant

2 years ago

We’ve been using Cleaning Ninjas for years and are really happy. They’re very professional and take their customer care seriously. We had a house clean today that was amazing! Shout out to Allison and Merrissa for taking extra time and care to make our house look great!!!

Naomie Owen

2 years ago

The owner fires you when u had dr note saying u were tested for covid n came back positive. I loved the work but the magement runs out of lincoln n u gotta call n check in with them about everything

Sally Turco

3 years ago

I am not sure what I got. Table tops were cleaned but lamp was not even lifted to dust under leaving clean top with glaring pile of dust visible under lamp. Glass tops still with noticeable marks and dust bunnies on floors in corner. Guess my idea of clean is not the Cleaning Ninjas’s idea of clean. Wish I could post the pictures.

Danielle Gieselman

4 years ago

My initial clean was amazing. Each following cleaning was not the greatest though. They charge and fee for everything you can dream of. When you complain about a cleaning, they simply offer to let you pay full price for them to try again. When you cancel they will try to sneak an addict service charge on. I wouldn’t reccomend beyond a one time clean

Kelly Kager

5 years ago

I love my cleaning ninjas, the day they are at my home is always the happiest day of the two week period to come home on, as its so nice to come home to a clean house, with fresh sheets on the bed. They are reliable, thorough, easy to work with, friendly, and I appreciate their sense of humor.

JasonMeg Witty

5 years ago

Courteous, accepted critical feedback – Very thorough. Offered ideas, used initiative.

Natalie Gunther

5 years ago

What a disappointment that I can’t get a call back from Katherine when I have both asked and been told that she would call. Thus I’ll leave my review in public for others to see what kind of service they can expect. Horrible cleaning, terrible customer service! I will never use this company again or recommend their services. We built a new home and our builder’s cleaned the house beautifully. I quickly signed up for biweekly Ninja services shortly after to keep the house in good condition. However, that is NOT what we got! After several months and attempts to get things rectified, all we have been left with is a dirty house and terrible customer service. All the mirrors were disgusting – left worse than they were before they cleaned. Pink mold started growing in the showers and toilets. Two items were broken on two different occasions. They offer a service of folding and putting away laundry for $5. They would inflate the number of baskets folded and charged $7.50 (if you use them, be sure to get a detailed invoice otherwise you’ll never know – or better yet, don’t use them). (After ONE cleaning with a new service, these issue were all resolved – also at a better price!). When I called to work through this, and I was happy to work through it – I think these situations should be a win/win. But they would tell me they would get back to me, they never would. I asked for Katherine, but she was always “busy.” Including the time she, unknowingly to me, answered the phone and passed me onto her front line associate. I asked to speak with Katherine and she was unavailable. I should have taken more pictures of the mold and broken items, but was focused on trying to work with them instead of taking a bunch of pictures. Sincerely, Completely Dissatisfied Customer