House and Order

Erin Carneal

2 years ago

Had a zoom call to get an estimate, which seemed to go well. I described what I wanted, which was to have my house cleaned and not half a$$ed since I can do that myself and if I am paying for it, I want it done right. She assured me that they would do a good job. The first time there were 2 cleaners and there was a lot of stuff missed. The master bath shower had not been done at all, other things weren’t done perfectly, but one of the ladies said since I hadn’t had cleaning done regularly, it wasn’t going to be perfect right off the bat. So I decided to give them another week and boy was that a joke. The girl who came over seemed to have NO clue at all on how to clean. The bathrooms were left very dirty. She said it was too hard to clean behind the sink, she didn’t do any of my floors because she didn’t have a vacuum or a broom, she didn’t do any of the ceiling fans (even after I pointed out they weren’t done), she didn’t clean my den (which I paid to have done), she didn’t do any windows and when I asked about that, she said it was a liability for them to clean windows, but during my zoom call the lady said windows would be done. The kitchen appliances were all left streaky, the counters were not cleaned well (nothing was moved to be cleaned under). I truly don’t understand what this person did for four hours in my house since none of the stuff I wanted done was done. I emailed the company the same day, which was over a week ago, and I’m still waiting to hear back from them. I’ve tried the two phone numbers they have online. One says it’s no longer working and the other one says it’s unavailable right now, so not sure how to even get in touch with them. Do not waste your money or time with this place…it’s just money down the drain…

Steve and Kathleen Small

2 years ago

Our experience with House and Order is fantastic and it’s all thanks to our wonderful house cleaner, Michelle! She puts so much care and attention into making our home a place we love spending time in. She’s very reliable, always attentive to any requests, does a great job and makes it easy for us. We’re grateful to have her service our home and she makes House and Order a standout business!

Laura Luckins

2 years ago

UPDATE: We had excellent service from two women who have left the company. Since then, the housekeepers that have been sent haven’t come close to the standard we’re used to. One left basically everything uncleaned and let our cat escape without telling us. The other was friendly and did a better job of cleaning but didn’t do any of the floors, put half an avocado in the dishwasher (?), and brought her brother to help her. The website listed when you search for them on Google and on the website isn’t in service anymore. We’re going to cancel our service.

Cindy Lustig

2 years ago

Makayla did a wonderful job, very detail oriented! I was especially impressed as my previous month had been (understandably) skipped due to another cleaner’s child getting covid. This was my first time having Makayla visit and I look forward to seeing her again. Thank you!

Aqila Ahmed

2 years ago

Makayla was on time and very professional. Was understanding of work responsibilities and got done on time. Looking forward to next cleaning.

Dani Armstrong

2 years ago

Very nice on the consult. But have a limited service area. Wouldn’t travel 18 minutes to our home.

Carolyn Cardenas

2 years ago

Heather does a great job and always asks if there was anything she missed or that we need. She is totally flexible to work around different areas of the house when the kids are doing homework or we are in zoom meetings. She makes sure everything it taken care of before going. She even finds her way around teenager rooms and stuff to get them cleaned! Amazing!!

Renee Henderson

2 years ago

Lisa Darnell has been wonderful. It’s so nice to come home after along day working to a very clean house.

Stephanie Baum

3 years ago

I had Lisa come recently for the first time and within 15 minutes I knew this was the company for me. Lisa scrubbed my grout with a toothbrush and left my home looking better than I’ve ever seen it! I am so happy with her work I switched already from a monthly clean to a biweekly clean. I’ve tried 3 other companies in the area and each time I was left with a lot to be desired, this time I couldn’t find a single thing left for me to do around the house. I love it!

Jenn Armaly

3 years ago

I was really excited to hire House and Order because of all the wonderful Google reviews on the cleaners! I had a Zoom meeting with the coordinator and I was impressed with everything she told me. She said she would email me that same day with potential start dates. I never heard from her. It has been two weeks and I’ve reached out twice but have not received a response.