Cleaning Authority

Jeff Miars

8 years ago

Terrible experience! My wife called and they were about a week out. Come the day and time they did not show. So she called and said they had to move the time. Well, OK, thanks for letting us know, but ok. Before that time came they called again saying they needed to move it again, well by that time, it would have been beyond what we scheduled our babysitter for. My wife said that would not work. They said they had to schedule another customers before ours! Excuse me, why are you moving ours to fit additional people when we scheduled a week ago? My wife said she could not move the time again and they said they would have to reschedule if that was the case! She told them don’t bother. Very Unprofessional!

Dave Johnson

8 years ago

It is always great having a clean, fresh home after every visit by the Cleaning Authority crew. Wouldn’t have it any other way!!

Mishie Laneman

9 years ago

I felt that simply canceling my bi-weekly cleaning services would be enough however, I feel that as a person who looks at reviews before hiring a company it feels only right to review this company for future potential users. What began as a bi-weekly 2 1/2 hour (after initial cleaning), above average cleaning of my home quickly became a 1 1/2 hour process of sweeping and wiping down counters. Things that were not done or not done even remotely well include, damp moping floors (spills are still obvious when they leave), wiping down bathroom floors (I have just cleaned them on what would be the cleaning rotation day and the water I used to hand mop them was brown when I finished. I asked that they use my sweeper more than once because theirs was not picking up dog hair on the floor and this was never done. Also, we have wood blinds that we asked to be dusted. Initially they were dusting them weekly, but rough. After one blind broke, I asked them to please dust gently and finally they quite dusting them all together without discussing the change with me. I was asked to purchase cleaning products for them when I commented that their was yellow mildew on the shower tiles because they told me theirs was not strong enough to take it off. Funny thing is, today I simply used a sponge…no product and it wiped off. Finally, on one occasion that I am aware of, the team leader showed up to begin cleaning at 9:30 am and after calling the company to clock in that they were in at the site, went out to her minivan and proceeded to eat something she brought with her. I was made aware of this after I went looking for her to discuss the zone they were focusing on for the day. Oh, and the “zone” strategy is supposed to be intensive cleaning in one but not all areas and it rotates. I found that it was code for, “we are cleaning only part of your home today”.