Lustra Cleaning Services in Naperville, Illinois 60564

Lustra Cleaning Services

1552 Illinois Rte 59 #1381, Naperville, IL 60564

4.8 (41 reviews)

Overview:
Lustra Cleaning Services is a prominent house cleaning service located in Naperville, IL. They specialize in a variety of cleaning services, including deep cleaning and regular maintenance, catering to the needs of residential clients.

Services Provided:
– House cleaning
– Deep cleaning
– Monthly cleaning services
– Flexible scheduling

Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (630) 504-9482
Website: www.lustracleaningservices.com

Customer Reviews and Sentiment:
Lustra Cleaning Services has garnered a favorable reputation with a rating of 4.8 stars based on 41 reviews.

Positive feedback praises the company for their professionalism, thoroughness, and flexibility. Customers have expressed satisfaction with the quality of cleaning and the accommodating nature of the staff.

Examples of positive reviews include:
“They did an amazing job! So professional and thorough.” – Leslie Hunt
“Easy to communicate with and all of their cleaners have been wonderful.” – Gina Smith
“I wish I could give 10 stars. They made it look like a completely new house!” – Sammy Thacker

However, there was one notable negative review highlighting issues with job completion and dissatisfaction with cleaning quality, indicating a gap between expectations and delivered service.

Review Summary:
Positive Sentiments: Professional service, thorough cleaning, flexible scheduling, good communication, and efficient staff.
Negative Sentiments: Incomplete cleaning jobs, poor quality in a specific instance, and lack of follow-up on unsatisfactory services.

Additional Ratings:
Google Reviews: 4.8 stars based on 41 reviews.

Total Lead Smart Rating: 8.5/10
This rating reflects overall customer satisfaction and the strong positive sentiment from a majority of reviews, while acknowledging the one significant complaint regarding service quality.

Conclusion:
Lustra Cleaning Services appears to be a reliable choice for house cleaning in Naperville, IL, noted for their professionalism and excellent customer service. However, potential clients should be mindful of the isolated negative feedback regarding service completion and quality.

Member Since July 2024

Listing Id 76481

Contact Info

1552 Illinois Rte 59 #1381, Naperville, IL 60564
(630) 504-9482
Lead Smart Rating :
8.5/10.0

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1552 Illinois Rte 59 #1381, Naperville, IL 60564

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Reviews

Leslie Hunt

4 weeks ago

They did an amazing job! So professional and thorough … Nancy is a treasure 🙂 ❤️❤️❤️

Madelyne Heeney

a month ago

I had my first deep clean with Lustra and it went great. They were very accommodating with scheduling and the cleaners were wonderful and did great work. I decided to move forward with a monthly clean.

Leslie Knopp

2 months ago

This company makes sure you are satisfied with their work. I was not happy with first person they sent so they made it right. The person that just left did a marvelous job.

Gina Smith

2 months ago

Easy to communicate with and all of their cleaners have been wonderful. They ask you to walk through the cleaning to ensure you are satisfied and came provide feedback if not.

Emma Fernande

2 months ago

Louann did an amazing job deep cleaning my bathrooms and kitchen. She was very friendly and helpful with recommending cleaning products. I would use their services again.

Tuesday Majors

2 months ago

The team has done a great job and is always accommodating to our needs. They are flexible, reliable, and do a great job!

Marti Sladek

2 months ago

I have been using Lustra for many months. Their people are always on time, well trained and efficient. I usually have the same person. The owner is very easy to communicate with and texting system makes scheduling and payment simple.

Kay Bailey

2 months ago

Always a great experience using Lustra Cleaning! My house is spotless!!! Usually can even squeeze me in for a last minute cleaning. Would definitely recommend!

Sammy Thacker

2 months ago

I wish I could give 10 stars. They did such an amazing job on clean my house. They made it look like a completely new house. Walking in the door and get that fresh clean smell. I highly recommend using this company for any cleaning. Will be using again in the future without a doubt.

Laura Curry

3 months ago

Great communication and easy to book. Unfortunately, poor quality cleaning and did not finish job in time quoted (completed just 2/3 of home). Offered discount but no offer to send someone to do the job properly. I was also told owner will pay cleaner $20 if they ask for and receive a 5-star review.