Upstairs Downstairs Cleaning Service in Elmhurst, Illinois 60126

Upstairs Downstairs Cleaning Service

564 Berkley Ave, Elmhurst, IL 60126

4.8 (103 reviews)

Overview:
Upstairs Downstairs Cleaning Service is a residential cleaning company located in Elmhurst, IL. This service focuses on providing house cleaning solutions to a variety of clients, emphasizing thoroughness and customer satisfaction.

Services Provided:
House cleaning, move-out cleaning, deep cleaning, flexible cleaning schedules, and regular home cleaning.

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (630) 415-3003
Website: www.upstairsdownstairscleaning.com

Customer Reviews and Sentiment:
Upstairs Downstairs Cleaning Service has a strong overall rating of 4.8 stars based on 103 reviews.

Positive feedback highlights the service’s thoroughness, efficiency, and friendly staff. Customers appreciate the high-quality work and flexibility offered.

Examples of positive reviews include:
“Great service 👌 we recommend this company!” – Marieta Ivanova
“Very clean and hard working. We love their flexibility and good work.” – Cathy HS
“The two ladies who came to do the work were very efficient and hard-working…” – V Pence

However, there are some negative sentiments regarding punctuality and the effectiveness of the cleaning, with some customers expressing dissatisfaction with specific aspects of the service.

Examples of negative reviews include:
“They were late, spent only a little over an hour cleaning, scratched my original 66 year old hardwood floors…” – Missy Hummer
“Cleaners do not clean shower tile effectively and have caused bleach stains on our hallway carpet.” – David Lynam

Review Summary:
Positive Sentiments: High-quality service, thorough cleaning, friendly staff, and good flexibility.
Negative Sentiments: Issues with service punctuality, inadequate cleaning in some instances, and specific damage complaints.

Additional Ratings:
BirdEye: 4.8 stars based on 103 reviews, indicating a high level of customer satisfaction.
Total Lead Smart Rating: 8.5/10, based on overall customer satisfaction, quality of services, and the mixed feedback related to specific instances of service.

Conclusion:
Upstairs Downstairs Cleaning Service appears to be a reliable choice for house cleaning services in Elmhurst, IL. With a strong emphasis on thorough work and positive customer interactions, the company’s overall rating is high. However, potential clients should consider the feedback regarding consistency in service quality before making their decision.

Member Since July 2024

Listing Id 76919

Contact Info

564 Berkley Ave, Elmhurst, IL 60126
(630) 415-3003
Lead Smart Rating :
8.5/10.0

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Listing location

564 Berkley Ave, Elmhurst, IL 60126

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Reviews

Marieta Ivanova

a month ago

Great service 👌 we recommend this company! …

Missy Hummer

a year ago

They were late, spent only a little over an hour cleaning, scratched my original 66 year old hardwood floors, left some sort of nasty residue in the bathroom sink, poor job dusting. I think I can hand buff the scratches out of the floor, but it is still upsetting.

enid kiefer

2 years ago

My husband and I called your place. The lady who took are information was very nice. We had a lady by the name of Stella come to clean. She was very nice, clean appearance and was prompt. We had her twice, each time for 2 hours at $115.00. After the second time, we decided to no longer have her. The second time, she should of worked 3 hours because it was a month later. She needs to put a little more elbow grease into her cleaning. Hope she will try and do better if there were any other comments related to ours.

V Pence

4 years ago

I needed to have a move-out clean of my parents’ home. They had been elderly and had only had some light housecleaning in some areas for a number of years. Then the house sat empty for a year. So, the house needed some good deep cleaning. The two ladies who came to do the work were very efficient and hard-working. They did the base 2.5 hours and then we added one more hour to finish the job. They didn’t take any breaks, they worked well together, and they did a very thorough job in the 7 rooms and 1.5 baths in the time they had. I was very pleased and would highly recommend Upstairs Downstairs in Elmhurst based on this experience

David Lynam

4 years ago

Cleaners do not clean shower tile effectively and have caused bleach stains on our hallway carpet

Cathy HS

4 years ago

Very clean and hard working. We love their flexibility and good work.

Michelle French

5 years ago

Disappointed in service, and will not use again.

Frederic DuBois

5 years ago

The cleaners are very thorough and do a great job.

Judy Osgood

5 years ago

Excellent service. Good about looking for ways to improve. I started with a team of two and currently have just one . . . love Marieta!

donna Stoutenburg

5 years ago

I believe I have been using this service since 2005 and have never looked back. I moved from Arlington Heights to Streamwood 6 years ago and was informed that I was out of the “district”. However, the owner managed to find a person willing to come to Streamwood home. Her name is Caroline and she is awesome! She is always smiling and humming while she works and does a fabulous job! I recommend this cleaning service 100%! Thanks for a job well done!