Extra Clean Cleaning in Nampa, Idaho 83651

Extra Clean Cleaning

912 12th Ave S #108, Nampa, ID 83651

4.7 (51 reviews)

Overview:
Extra Clean Cleaning is a house cleaning service located in Nampa, ID. The company is dedicated to providing thorough and professional cleaning solutions for residential needs, with a focus on customer satisfaction.

Services Provided:
– Deep cleaning
– Regular home cleaning
– Kitchen cleaning
– Bathroom cleaning
– Dusting and surface cleaning

Timings:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (208) 468-8967
Website: http://extracleancleaning.com/

Customer Reviews and Sentiment:
Extra Clean Cleaning has an overall positive rating of 4.7 stars based on 51 reviews across various platforms.

Positive feedback highlights the company’s efficient, friendly service and responsive customer support. Customers have praised the thoroughness of the cleaning and the pleasant demeanor of the staff.

Examples of positive reviews include:
“This company is compassionate, understanding, and conscientious of what a customer needs.” – Joshua Stueckle
“The staff and teams are a pleasure to work with for all of your cleaning needs!” – Jessica Grogan
“Happy and helpful staff. Very quick thorough cleaning. I would definitely recommend this service.” – Phillips Hayman

Negative sentiments point towards issues with incomplete cleaning services and lack of communication regarding complaints.

Examples of negative reviews include:
“They didn’t do half of what we agreed to.” – Samantha Kallas
“Horrible experience, they missed everything despite the contract.” – Brayden

Review Summary:
Positive Sentiments: Excellent customer service, friendly staff, quick and thorough cleaning, good communication, and flexibility.
Negative Sentiments: Incomplete cleaning tasks, lack of follow-up on service complaints, and areas missed during cleaning.

Additional Ratings:
Google Reviews: 4.7 stars based on 51 reviews reflect a strong overall customer satisfaction with the service provided.
Total Lead Smart Rating: 7.5/10
This rating considers the positive sentiment from numerous customers against the backdrop of a few unresolved issues leading to dissatisfaction from some clients.

Conclusion:
Extra Clean Cleaning appears to be a solid choice for house cleaning services in Nampa, ID, with a commendable reputation for quality service and customer care. However, potential clients should be mindful of the complaints regarding incomplete cleaning tasks, which suggest a need for clear communication to ensure expectations are met.

Member Since July 2024

Listing Id 73589

Contact Info

912 12th Ave S #108, Nampa, ID 83651
(208) 468-8967
Lead Smart Rating :
7.5/10.0

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Listing location

912 12th Ave S #108, Nampa, ID 83651

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Reviews

Joshua Stueckle

a month ago

This company is compassionate, understanding, and conscientious of what a customer needs.

Samantha Kallas

a month ago

Recently we had Extra Clean Cleaning come to clean our house. They didn’t do half of what we agreed to. The owner was polite and we discussed the issues. She made an adjustment to our invoice. However, after we got to a point where we were maintaining our kitchen a few days later, we pulled off our stove handles to see that the cleaners had scratched up our entire stainless-steel front of our gas stove with some sort of abrasive tool. I was going to improve my review based on the conversation with the owner, but after leaving a message and not getting a call back, I have to post the picture of our stove and leave a 1 star review. I cannot in good conscious recommend this company to anyone.

Jessica Grogan

a month ago

The staff and teams are a pleasure to work with for all of your cleaning needs!

Phillips Hayman

a month ago

Happy and helpful staff. Very quick thorough cleaning. I would definitely recommend this service

Sheila Reynoso

2 months ago

Amazing experience. These cleaners are fast efficient and very friendly. Definitely worth it. And would definitely recommend!!!

Brayden

2 months ago

Horrible experience, we moved in a new house had them deep clean for 700 dollars and they missed everything come to find out they thought it was just a clean, so they came back and ask were to clean even tho it said on our contract were to clean and what to do and they still missed stuff, stay away wish I had my money back!

Samantha Kallas

2 months ago

Baseboards, blinds, windows not cleaned. When my husband talked to them about the areas, the cleaners told him they don’t do those sees. As per the discussion I had the day before, those were the areas we discussed would be cleaned. Some areas were dusted, other areas were dusted without moving any items. So more there are dust pockets. I’d like to see a check list.

Andrea

2 months ago

From the first deep cleaning to our on-going cleanings, these gals have been a dream to work with. They are ultra-responsive, personable and great at what they do! The team that we see for our regular cleanings are wonderful women and leave my home sparkling. Any feedback I’ve ever had has been addressed immediately. We are thrilled to have found this company.

Brooke Stone

2 months ago

So thankful for everyone at Extra Clean! The quality of service was outstanding. Great communication and easy to schedule cleaning online.

Madison Aguirre

2 months ago

Such a wonderful group of ladies over at extra clean cleaning if you need a quick and efficient deep clean or even light touch up I would definitely recommend setting an appointment up with them!