Think Maids in Washington, District of Columbia 20016

Think Maids

3806 Porter St NW, Washington, DC 20016

4 (89 reviews)

Overview:
Think Maids is a house cleaning service located in Washington, DC. The company provides a variety of residential cleaning services, including deep cleaning, regular cleaning, and eco-friendly cleaning solutions.

Services Provided:
– House cleaning
– Deep cleaning
– Eco-friendly cleaning
– Apartment cleaning

Contact Information:
Phone: (202) 629-0251
Website: https://www.thinkmaids.com/?utm_source=google_my_business&utm_medium=organic

Customer Reviews and Sentiment:
Think Maids has an overall rating of 4.0 stars based on 89 reviews across various platforms.

Positive sentiments highlight the exceptional service, thorough cleaning, and use of eco-friendly products:
– “Incredible service. Crystal clean when I came home from work.” – Chelsea St. Pierre
– “The house looked great – I was especially thrilled to see such a good job on all the flooring.” – Lisa Shrum
– “Exceptional service! Thank you for helping to make our home holiday ready :)” – Gabrielle Dubose

On the other hand, there are significant negative sentiments regarding poor service and customer care:
– “They were about 30 minutes later than the window they were supposed to arrive and the place was not deep cleaned.” – Sebastian Jongerius
– “I have used Think Maids… the worst cleaning experience ever.” – Gretta Martinez

Review Summary:
Positive Sentiments: Exceptional cleaning service, thorough and eco-friendly cleaning, professional staff.
Negative Sentiments: Frequent issues with service quality and timeliness, unresponsive customer service, and unsatisfactory resolution of complaints.

Additional Ratings:
BirdEye: 4.0 stars based on 89 reviews. The mixed feedback points to a notable divide between satisfactory experiences for some customers and significant complaints from others.

Total Lead Smart Rating: 5.5/10
This rating reflects the decent satisfaction reflected in positive reviews but is tempered by the prevalence of serious complaints regarding service quality, reliability, and customer service.

Conclusion:
Think Maids offers a range of cleaning services in Washington, DC, with many satisfied customers lauding their thorough and eco-friendly approach. However, potential clients should carefully consider the mixed experiences highlighted in reviews, particularly those that report significant issues with cleaning quality and customer service before making a decision.

Member Since July 2024

Listing Id 120109

Contact Info

3806 Porter St NW, Washington, DC 20016
(202) 629-0251
Lead Smart Rating :
5.5/10.0

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3806 Porter St NW, Washington, DC 20016

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Reviews

Chelsea St. Pierre

a week ago

Incredible service. Crystal clean when I came home from work. Lovely to put my feet up in clean serene.

Lisa Shrum

a week ago

We were very impressed with our first experience . The house looked great – I was especially thrilled to see such a good job on all the flooring. The bathrooms were sparkling too. As a pregnant mom, it felt great knowing that the house was cleaned with eco friendly products and not harsh chemicals.

Winnie Houng

2 months ago

My tenant left the apartment a mess, so I had Think Maids come in for a deep clean on 1 days notice. The job was complete and I’m happy with the results.

Gabrielle Dubose

6 months ago

Exceptional service! Thank you for helping to make our home holiday ready 🙂

J. Eugenio Ravelo Mendoza

a year ago

I do not recommend this service

Sebastian Jongerius

a year ago

I used them to “deep clean” my apartment before moving in. They were about 30 minutes later than the window they were supposed to arrived and they were “done cleaning” in about 30 minutes. There were two cleaners. The place was not deep cleaned. I will never use their services again.

Meg Fullam

a year ago

The service provided a very thorough clean throughout the entire 2-bed 2-bath apartment, thanks so much!!

Cara Peters

2 years ago

Very disappointed. While the cleaner was nice and respectful, we are not happy with the service provided. It was very expensive and they did not make the beds, did not wipe down the cabinets in the kitchen, did not wipe down our coffee tables, did not move anything out of the way for vacuuming (only vacuumed the easy to reach places), did not dust thoroughly, and did not wipe down several surfaces. The house smelled overwhelmingly like lemon pine sol but I don’t understand why as it doesn’t seem like much cleaning was done. They did do a good job on the master bathroom and cleaning the kitchen range, but we are otherwise disappointed for having paid over $400. Will not be using this service again.

Gretta Martinez

2 years ago

I have used Think Maids for their cleaning services about 5 times now. While each cleaning has not been absolutely perfect, their personnel has done a good job of making me feel like I’m coming to a clean house. HOWEVER, recently I had quite possibly the worst cleaning experience ever. The cleaner came without a vacuum (each previous time the cleaners have had a vacuum), a swiffer, broom, and some other miscellaneous items. When I asked why he didn’t have a vacuum he said “we don’t need one if there is no carpet”………..I took out my own vacuum but he didn’t use it. I came back when the cleaning was done to find my apartment feeling like, well, it wasn’t cleaned at all. There was lint and dirt under the bed, and it wasn’t just a small area, it was a good half of the space. The same under the couch. There were SHOE MARKS all over the floor. (Who doesn’t take their shoes off or bring shoe covers?!) There was also some kind of yellowish gel on the floor (see photo) that honestly looked like snot. I passed a quick swiffer in the living room area and it came out dirty (see photo). The bathtub had also not been cleaned. I basically ended up having to clean up after the cleaning service. When I texted the person that coordinated with me, she was unhelpful and unwilling to give me a full refund and offered to send the same cleaner back out (????). They ended up giving me a 30% discount – as if that makes things better after having to CLEAN UP after the cleaners. After my experience today with a poor service and poor customer service, I will not be using this service again.

Tara Boggaram

2 years ago

RUN DO NOT WALK AWAY FROM THINK MAIDS. They rescheduled with me four or five times, which resulted in them giving me a free clean, which was appreciated. Yet, during my free clean, they didn’t clean my basement because I didn’t select it as an extra. In addition the most egregious thing is that they RUINED MY BRAND NEW HARDWOOD FLOORS. I’m not sure what rose and her team did, but there are scratches upon scratches on my NEW hardwood floors. WHEN I RAISED THIS TO THEM THEY OFFERED ME COMPENSATION OF A FREE CLEAN. Are you kidding?! You ruined thousands of dollars of hardwood floors, won’t take responsibility and are offering me a free clean?!?? Try spekless or another company that has an easy interface to use, but is better quality, reliable and actually honest.