The Maids in Santa Clara

Nisa R

3 weeks ago

I’m overwhelmed with gratitude for the team that was sent to clean my home. I was recently in a car accident (car totaled) and I couldn’t clean as I normally do and these sweet and professional people came in and did such a great job. I’ll continue weekly now. Don’t hesitate on this company.

Redwood Circle

a month ago

We have been happy customers of The Maids in Palo Alto for 12 years. We recently moved to a new town covered by a different The Maids (Santa Clara) group and had a terrible experience. We booked for a move in cleaning with this new to us The Maids group out of Santa Clara. On the day of the cleaning they changed the time with no notice (fine to change, but I didn’t get any notice of the change). Then at the new earlier time the head maid Rose called my cell phone 17 times back to back to back with questions I had already answered at the booking and also typed into their app (logistics questions on how to find it and how to get in). I was not expecting any calls and was busy/didn’t even have my phone because I was helping run a sports event (timing it for hundreds of kids- not something you can pick up the phone at all). When I finally saw all the missed calls I called them back and someone name Rose has the audacity to immediately start lecturing me about not calling her back (at a time when I was busy and not at all expecting her call). I still told her the answers to her questions and then had to get back to event I was helping run… and she proceeded to keep texting me over and over and over with double ?? and !! type marks asking the SAME questions I just answered. What in the stalker domestic abuse hotline did I step in here with the The Maids group? Insane insane behavior. I’m still trying to get the contact information of someone in charge because Rose wouldn’t provide it. Oh and the kicker…they didn’t even clean the place after all that. She said they left the area without going in and the traffic was too bad to come back. 100% all their mistakes from beginning to end. From other reviews I think this one employee is a problem for other customers too. We’ve had great experiences with TheMaids in other regions. This was the first bad experience.

Tina Rang

5 months ago

I was recommended to use this service by a friend, and was thoroughly excited at first because of how kind and accommodating they were at answering all my questions. For new clients, they charge by the hour ($199/hr) and their price is fairly reasonable. Afterwards, they’ll provide a flat rate for consecutive cleanings. Unfortunately, out of all the maid services I’ve used in the Bay Area, this one led to probably my worst experience. For starters, they arrived late—granted there was traffic so I cannot entirely fault them for that. When I had consulted the ladies if they needed to know where things were (i.e paper towels, trash bags), they said they had it all handled, which I assumed meant they would find out for themselves or they had the materials already. They cleaned quickly (1.5 hours), so I was excited about the outcome. I assumed they did a fair job. They gave me the receipt, I thanked them, and I assumed that was the end of it. I’ve used several services in the past, and they’ve all been reliable. Looking over the receipt, they had ended up charging for more time than they had cleaned. Afterwards, when I took a closer look at the house, there was dust in several places, some rooms‘ trash was not taken out, and if they did take out the trash, they did not replace the bag (i.e they kept the original soiled bag in its place). I called the service afterwards, and they offered a discount or to come back and finish the clean and they were very accommodating. So we took the discount and would eventually just move on. However, that same day when we tried to use the sink, it was completely clogged and the drain pipe had ended up bursting and leaking. This was confusing because it literally was working that morning. Earlier, we had heard one of the ladies washing the dishes and use the garbage disposal for at least 2-3 minutes. So it was possible they had something to do with it and we wanted to do some investigation. Again, we reached out to the service, and we asked if they could help cover the charges, and immediately they got defensive saying our garbage disposal was broken in the first place. We had not accused her and only asked if she could help with the repairs, but her tone had completely changed and she started yelling over the phone, insisting that they did not use the sink nor the garbage disposal at all. This was a clear lie. It didn’t matter to us if they threw items down the train because it’s possible it was an accident or that they expected the disposal to take care of it. However, lying is intolerable. tl;dr Service is friendly. Cleaning is subpar. I would not use them again.

Natalie P

6 months ago

They sent 4 cleaners and they finished our 3 floor house in 1.5 hours. They did a very thorough job and put everything back in its place if moved. They are a bit pricier than other cleaning services but you are paying for extra quality.

dan sauers

8 months ago

Always friendly. Attentive to any particular areas which require extra attention.

Cecily Johnson

10 months ago

Team Susana is friendly, professional, and efficient! Five stars!

Amir Roshanaei

10 months ago

They have very respectful behavior and also do their job professionally and safely.

L Hartman

10 months ago

After spending too many weekends cleaning the house after an exhausting week of work, I finally decided to ask for help. I have been using The Maids for the past couple of months and couldn’t be happier. The team is always thorough, efficient, and respectful of my home. It is well worth the money and one less thing I have to do. Definitely recommend The Maids!

Julie Perkins

11 months ago

The Maids have been cleaning our house for years (probably close to 15 years). Always happy with the service, always reliable, do a good job. Come and go efficiently. Trust them completely. Thank you.

Eiman Zolfaghari

a year ago

Very thorough job. I’ve been using this service for a long while and love their quality of work.