Lozano’s House Cleaning

Overview:
Lozano’s House Cleaning is a house cleaning service located in Sunnyvale, CA. The company specializes in providing tailored cleaning solutions to meet the specific needs of its clients, ensuring a personalized experience.

Services Provided:
House cleaning, tailored cleaning services, bi-weekly cleaning schedules.

Contact Information:
Phone: (408) 813-4508
Website: n/a

Customer Reviews and Sentiment:
Google Reviews: 3.8 stars based on 4 reviews.

Positive feedback highlights the company’s reasonable pricing, tailored approach to cleaning services, and the quality of work from the cleaning staff.

Examples of positive reviews include:
“She was the only one who was very ‘common sense’ in the approach to our needs.” – Justin Hinman
“The two cleaners that come every two weeks are fantastic.” – Justin Hinman

However, there is a significant complaint regarding poor communication and a lack of respect for the customer’s requests.

Negative review example:
“I don’t understand how they expect to run a business if they don’t want to communicate with the customer.” – Riya Savla

Review Summary:
Positive Sentiments: Tailored cleaning services, reasonable pricing, excellent cleaning staff.
Negative Sentiments: Poor communication, lack of respect for customer instructions, language barriers.

Additional Ratings:
BirdEye: 3.8 stars based on 4 reviews, indicating a general satisfaction with notable areas for improvement.

Total Lead Smart Rating: 5.5/10
This rating reflects a balanced view of customer satisfaction but highlights concerns regarding communication and customer service.

Conclusion:
Lozano’s House Cleaning offers a promising cleaning service in Sunnyvale, CA, known for its reasonable pricing and personalized approach. However, potential customers should be cautious of the communication issues reported by some clients, which could affect the overall experience.