Top To Bottom House Cleaning

Overview:
Top To Bottom House Cleaning is a house cleaning service located in Monterey, CA. They provide thorough and efficient cleaning solutions for residential properties, aiming to leave homes spotless and well-organized.

Services Provided:
– Residential cleaning
– Window and skylight cleaning
– Floor cleaning
– General house organization

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (831) 373-8358

Customer Reviews and Sentiment:
Top To Bottom House Cleaning has received a 4.1-star rating based on 9 reviews across multiple platforms.

Positive feedback consistently highlights the company’s ability to maintain high standards of cleanliness, flexibility in scheduling, and overall pleasant customer interactions.

Examples of positive reviews include:
“Very easy to book. House is spotless and everything looks great.” – Kathryn Johnson
“Every experience with Top to Bottom has been excellent!!” – Yogi Halvorson
“Top to Bottom Cleaning does an excellent and thorough job in our house.” – Cherie Campbell

Negative sentiments, however, arise from issues related to communication and service delivery, with some customers expressing frustration over unreturned calls and inadequate cleaning efforts.

Examples of negative reviews include:
“Communication is terrible…Waste of money.” – Rudy Wy
“I called twice and never received a call back.” – Ginny California

Review Summary:
Positive Sentiments: High-quality cleaning, accommodating service, easy booking, and pleasant staff.
Negative Sentiments: Poor communication, scheduling issues, and inconsistent service execution.

Additional Ratings:
Total Lead Smart Rating: 6.5/10. This rating reflects the general customer satisfaction and quality of service, balanced against the notable communication issues that affected some clients. While many customers express high satisfaction, collected feedback indicates a need for improvement in communication and response times.

Conclusion:
Top To Bottom House Cleaning is recognized for its excellent cleaning services and friendly staff in Monterey, CA. However, potential customers should consider the mixed reviews regarding communication and responsiveness before making a decision for their cleaning needs.