Quala

Overview:
Quala is a commercial cleaning service located in Houston, Texas, specializing in tank washing for various vehicles and equipment. The business has been recognized for its customer service and efficiency in handling washing needs, but has also faced criticism for service delays and communication issues.

Services Provided:
– Tank washing
– Trailer cleaning
– Diesel flush services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (281) 862-9505
Website: https://facilities.quala.us.com/quala-892181ddd991

Customer Reviews and Sentiment:
Quala has received mixed reviews across different platforms:

– Google Reviews: 3.8 stars based on 77 reviews.

Positive sentiment highlights the company’s customer service and quality of washing services. Compliments on efficiency and handling of paperwork have been noted.

Examples of positive reviews include:
“This is one of the best tank washes that I have been to by far.” – Bobby Karalis
“Excellent tank wash service.” – Aldair Barron

Negative feedback often points to dissatisfaction with delays and service execution. Certain customers have reported poor communication and issues with the cleanliness of the facilities.

Examples of negative reviews include:
“9 hours later!!! Never coming back to this place!!!” – Denny Higgins
“Maybe if the people who worked there spoke English… Express Container is 10 times better.” – Tankerbloke

Review Summary:
Positive Sentiments: Great customer service, efficient tank washing, good handling of paperwork.
Negative Sentiments: Long wait times, communication barriers, cleanliness issues.

Additional Ratings:
BirdEye: 3.8 stars based on 77 reviews, showing similar trends in customer satisfaction with concerns over service delays common among certain reviews.
Total Lead Smart Rating: 5.6/10. This rating reflects a balanced view of customer satisfaction, quality of service, and notable concerns regarding wait times and communication challenges.

Conclusion:
Quala appears to provide reliable tank washing services in Houston, TX, with notable customer service. However, potential customers should be mindful of service delays and communication issues when choosing this company.