JAN-PRO Cleaning & Disinfecting in Greater Cincinnati/Dayton in Cincinnati, Ohio 45242

JAN-PRO Cleaning & Disinfecting in Greater Cincinnati/Dayton

10250 Alliance Rd Suite 210, Cincinnati, OH 45242

3.2 (45 reviews)

Overview:
JAN-PRO Cleaning & Disinfecting in Greater Cincinnati/Dayton is a commercial cleaning service located in Cincinnati, OH. The company provides professional cleaning services for businesses, focusing on reliability and quality.

Services Provided:
Commercial cleaning, disinfecting services, janitorial services, event cleaning support.

Timings:
Monday to Saturday 9 AM to 5 PM.

Contact Information:
Phone: (513) 960-3448
Website: https://jan-pro.com/cincinnati

Customer Reviews and Sentiment:
JAN-PRO has received mixed reviews across various platforms:

Google Reviews: 3.2 stars based on 45 reviews.

Positive feedback emphasizes the company’s thoroughness, friendly service, and strong support for franchisees. Customers appreciate the responsiveness of team members to address issues.

Examples of positive reviews include:
“Awesome company! Couldn’t ask for a better team!” – Jamee Peck
“We have used Jan-Pro for years… Aaron’s crew tries to take care of any problems.” – Teri Parks
“Trent and his team do a great job!” – Kaysie Holland

Negative feedback highlights concerns regarding reliability, accountability of cleaning crews, and communication issues. There have been complaints about poor service consistency and contractual disputes.

Examples of negative reviews include:
“Aaron… is always late getting back to me. Overall unreliable for baseline level work.” – James Drake
“This place is a fraud… cleaning people sporadically showing up for two years.” – Jennifer Dean

Review Summary:
Positive Sentiments: Thorough cleaning, friendly staff, good communication, reliable franchise support.
Negative Sentiments: Issues with reliability, accountability, and contractual disputes leading to dissatisfaction.

Additional Ratings:
BirdEye: 3.2 stars based on 45 reviews, indicating a trend of mixed customer satisfaction with notable issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been complaints regarding service reliability.
Total Lead Smart Rating: 5.4/10, reflecting a balance of positive feedback on certain services against the backdrop of significant concerns around reliability and service quality.

Conclusion:
JAN-PRO Cleaning & Disinfecting in Greater Cincinnati/Dayton offers a range of commercial cleaning services with some satisfied customers noting the quality of work and support provided by staff. However, potential clients should be cautious as there is considerable negative feedback regarding reliability and service consistency.

Member Since July 2024

Listing Id 102502

Contact Info

10250 Alliance Rd Suite 210, Cincinnati, OH 45242
(513) 960-3448
Lead Smart Rating :
5.4/10.0

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10250 Alliance Rd Suite 210, Cincinnati, OH 45242

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Reviews

Adrian Ward

a week ago

I began my franchise in November 2023. In the past few months, Lori, Dan, Chris, and Trent have been amazing sources of support for me and my team. With patience and dedication, starting your janitorial company with JanPro can establish generational income for your family.

Teri Parks

a week ago

We have used Jan-Pro for years. Aaron is very good about working with us when we need extra cleanings done due to events we are holding. There are occasional issues that come up, as with any cleaning company, but when asked, Aaron’s crew tries to take care of any problems and rectify the situation.

Jamee Peck

a week ago

Awesome company ! Couldn’t ask for a better team ! Always thorough, friendly , and communicative. I’d recommend to everyone needing a good clean from a trustworthy company ! Thanks for the amazing work yall do time and time again!

james drake

a week ago

Aaron my point of contact is always late getting back to me. Regularly would not show up to clean despite having all weekend. Cleaning was average. Overall unreliable for baseline level work.

Kaysie Holland

2 weeks ago

Trent and his team do a great job!

chris mcdonald

3 weeks ago

JAN-PRO Cincinnati is a fantastic place to work. Great people to work with and the owner genuinely cares about your wellbeing and growth.

Jennifer Dean

5 months ago

This place is a fraud. JanPro is a broker for cleaning services. They do not actually employ the cleaning crews they send out. Instead, they send contracted local independent cleaning people who are not reliable or accountable. We sent an email to Dan Whisman to cancel service after battling with poor performance and their “cleaning people” sporadically showing up for two years. Requested that he call to discuss several times with no phone calls. They then sent us to collections demanding $2500 for balance left on contract. We were then told that per the contract, we had to send a certified letter giving 30 days notice. That is absurd when the termination was due to breech of contract on their end. This balance was not for services rendered. We had paid for all the services that they claim were rendered. Most of which were either no shows or an unacceptable job. BUYER BEWARE.

Jim Long

8 months ago

Reliable and good work. Sometimes slack off a bit but I request and they kindly comply

Jeanne Stockton

8 months ago

Always willing to go the extra mile to make our Home Away from Home Glow!!

Hebron Cameras

8 months ago

They have done a good job for us. Would Recommend.