Maid to Satisfy

Patty Carpenter

a year ago

I am in charge of my Aunt’s Trust & after she passed her Ohio home needed a cleaning prior to listing it for sale. I contacted Maid to Satisfy & they accommodated my request quickly. The day of the cleaning they were on time & very adept @ their job. I would recommend them!

Miriam Segaloff

2 years ago

We hired Maid@Satisfy for a one-time, deep cleaning. I was told the approximate cost up front and it was very close to what I was charged. They didn’t make it to all of the items on my list in the 2.5 hours I planned for, but they did get all big stuff (light fixtures, baseboards, etc.) I can’t do. They were a little pricey, but were able to come right away and were very professional. I probably wouldn’t use them regularly, but for a deep clean 1 to 4 times a year, they are great.

Marcia B

2 years ago

This review is not about quality of service, but rather about the high pressure sales tactics I have never seen with this type of service before. Also, be aware that the cleaners they sent to my house were in high school and told stories of working 8am – 11pm. I thought there were laws against that in Ohio. I requested an estimate and probably was only half listening when they said they would clean that day as well and the rate would be $149 an hour. They arrived to do the walk through and estimate within the window but close to 5pm. The cleaners were young, but professional and answered all my questions about their process and products they used. (So far so good.) They estimated that it would take 4 hours to clean my home – which I thought was a bit high – but that’s about how long it takes my husband and I to do it. Here’s the catch if I signed a 1 year contract the price would be about $300 per cleaning. Without the contract it would be about $600. ($300 is around what I’ve paid for other one time cleanings.) Now for the real kicker, I was expected to have my house cleaned right then, starting at 5pm. I asked to speak to the manager. I was willing to have my home cleaned on a different day, but she would not even discuss it, even though I made it clear that they would not get my long term business if they didn’t. Bottom line – I paid $75 for the estimate. I was not comfortable with signing a contract for this type of service. As others have said the first couple cleanings would probably be good, but with you locked into a contract there is no motivation for the company to continue provide good service. I find the difference in price for contact/no contract to be way out of line. All that money is pure profit because you know they aren’t paying high school kinds more than $15 an hour.

Ron Tetley

2 years ago

They were very nice and on time. Great job on all. The only bad part was one window still had streaks on it. Other than that, very impressed.

Katie Wenzel

2 years ago

Maid to satisfy cleaning company is deceptive. Cleaning well until contract is signed and then service is less than professional. I have experienced several schedule changes, had cleaners leave several times before even touching some of the main rooms, including the master only to then show up with attitude about fixing their oversight. I’ve had to walk through and point out the same missed areas more than twice in one visit before actually cleaning the space and more often than not one crew member blames the other one behind their back. They are not equipped with the right products to clean a white kitchen sink or smooth electric stove so they have to use mine every time. It’s all very awkward. Their contract dating is also faulty, ends up tricking you into 13 mos of service instead of 12. I have spent so many hours fuming about their lack of professionalism that it was not worth their time cleaning or my time babysitting them and certainly not worth their high price. I have since found phenomenal cleaners for much less.

Jessica Hiner

2 years ago

Team did a great job their first time through.

Virginia Rautiola

2 years ago

I scheduled the cleaning service for my daughter and son in law when they went to the hospital for their first baby. They were so pleased to come home to a freshly cleaned home. Maid to Satisfy did a great job, and were very professional. Thank you.

Erin VanMeter

2 years ago

The employees were pleasant and did a wonderful job.

Consumer Feedback

2 years ago

Pay attention to stars less that 3. They clean well until a contract is signed. They address issues for new customers and backdate contracted customers. The manager called my job yelled and cursed because I refused to pay for services rendered without notifying me. Check BBB and lower star scores first!!! Work to end bad services like this especially using veterans as a point of reference. There is no Integrtity or Loyalty worth supporting here.

Mary

2 years ago

Exceptional service and amazing team! Your staff is amazing and very professional.