Marathon Carpet Cleaning

Overview:
Marathon Carpet Cleaning is a reputable carpet cleaning service located in Racine, WI. The company is known for its thorough cleaning techniques and commitment to excellent customer service, making it a sought-after choice for both residential and commercial carpet cleaning needs.

Services Provided:
– Carpet cleaning
– Floor waxing
– Vinyl tile refinishing
– Customer education on carpet maintenance

Timings:
Monday to Saturday, 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (414) 766-1300
Website: http://www.marathonracine.com/

Customer Reviews and Sentiment:
Marathon Carpet Cleaning has garnered a high rating of 4.9 stars based on 141 reviews across various platforms.

Positive feedback consistently highlights the professionalism, knowledge, and efficiency of the staff, particularly Harlan, with customers expressing satisfaction with the quality of work performed.

Examples of positive reviews include:
“Very professional, the person who cleaned the carpets himself was so detailed and made the job easier for us!” – Tatiyana Cole
“Harlan was very knowledgeable and a pleasure to work with… Great job! will definitely use Marathon again.” – Andrea Robers
“They did an excellent job on your floor waxing and carpet cleaning at our facility!” – Spaceship Church

A notable negative review pointed out issues with reliability:
“I had an appointment… The guy never showed up. Very unprofessional and reliable.” – Janet Hammes

Review Summary:
Positive Sentiments: High-quality service, professionalism, knowledgeable staff, efficient work, detailed cleaning, and good customer relations.
Negative Sentiments: Instances of missed appointments and reliability issues.

Additional Ratings:
BirdEye: 4.9 stars based on 141 reviews, showcasing consistent customer satisfaction with minimal concerns.
Total Lead Smart Rating: 8.5/10. This rating reflects the high level of customer satisfaction and quality service, tempered slightly by the singular negative review regarding missed appointments that indicates room for improvement in reliability.

Conclusion:
Marathon Carpet Cleaning stands out as a reliable choice for carpet and floor cleaning services in Racine, WI. Their exceptional customer service and high-quality work are frequently praised, though potential clients should be aware of occasional reliability issues reported in some reviews.