Big Orange Carpet & Upholstery

Overview:
Big Orange Carpet & Upholstery is a carpet cleaning service located in Wheeling, WV. The company specializes in professional carpet cleaning, catering to both residential and commercial clients. With a strong focus on customer satisfaction and quality work, the business has established a positive reputation in the local area.

Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Pet stain removal
– High-traffic area cleaning

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (304) 277-5500
Website: Not available

Customer Reviews and Sentiment:
Big Orange Carpet & Upholstery has received positive recognition across various platforms:

Google Reviews: 4.3 stars based on 6 reviews.

Positive feedback emphasizes the professionalism, quality of service, and affordability of the company. Customers have consistently praised the effective handling of tough stains and the thorough work provided.

Examples of positive reviews include:
“Very professional and did an awesome job, I’d recommend them to anyone…” – Melaney Langmyer
“Friendly and professional… they did a good job on tough to clean high traffic with pet stains.” – Jane Klug
“…after the Professionals at Big Orange Carpet Cleaning got done, it looks brand new again…” – Pamela Greenwald

The primary complaint noted in reviews revolved around a lack of responsiveness in customer service, with one customer expressing dissatisfaction.

Review Summary:
Positive Sentiments: Professionalism, effective stain removal, quality service, and affordability.
Negative Sentiments: Reported issues with customer service responsiveness.

Additional Ratings:
BirdEye: 4.3 stars based on 6 reviews, reflecting a consistent level of customer satisfaction.
Total Lead Smart Rating: 8.0/10. This rating reflects the overall positive sentiments and high-quality service noted by customers, mitigated slightly by the mentioned customer service issue.

Conclusion:
Big Orange Carpet & Upholstery appears to be a reliable option for carpet cleaning services in Wheeling, WV. Known for their professional approach and ability to tackle difficult cleaning tasks effectively, they offer great value for money. However, potential clients should keep in mind the reported issues with customer service responsiveness when considering their services.