M & M Carpet Cleaning

Overview:
M & M Carpet Cleaning is a carpet cleaning service located in Vancouver, WA. The company specializes in providing professional carpet cleaning solutions to homeowners, aiming to restore carpets to a fresh and clean condition.

Services Provided:
– Carpet cleaning
– Stain removal
– Professional cleaning
– Affordable services

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (360) 600-0947

Customer Reviews and Sentiment:
M & M Carpet Cleaning has a mixed review score of 3.7 stars based on 21 reviews.

Positive feedback highlights the company’s professionalism, timeliness, and effectiveness. Customers have praised the quality of the cleaning service provided by Matt, the owner.
Examples of positive reviews include:
“Not only did the carpets look brand new, but the gentleman who did the cleaning was both extremely professional and very personable.” – Megan Murphy
“I have had the pleasure of doing business with M&M Carpet cleaning for the last couple of years… If you’re looking for a good carpet cleaner, look no further.” – Nick Deotsch
“Matt did a great job on our house. Fast, friendly, and affordable.” – Eric D

However, there are complaints regarding the appearance and professionalism of some workers, and issues with communication and personal property usage during the service.
Negative feedback includes:
“Workers look like criminals… poor people skills very argumentative.” – Teal Pointe
“I will report to IRS… used my personal property to help clean up mess this is inexcusable.” – Teal Pointe

Review Summary:
Positive Sentiments: Professionalism, effective carpet cleaning, timeliness, friendly service.
Negative Sentiments: Concerns with worker professionalism and communication, issues with unmarked vehicles and use of personal property.

Additional Ratings:
BirdEye: 3.7 stars based on 21 reviews. Reflects a trend of customer satisfaction mixed with significant complaints.
Total Lead Smart Rating: 6.3/10. This rating considers the positive customer experiences contrasted with the significant complaints regarding professionalism and service quality.

Conclusion:
M & M Carpet Cleaning appears to provide reliable carpet cleaning services in Vancouver, WA, particularly noted for their effective results and friendly service. However, potential customers should consider the mixed reviews and take into account the concerning feedback regarding worker professionalism and communication before making a decision.