Zerorez of Puget Sound Carpet Cleaning in Tukwila, Washington 98188

Zerorez of Puget Sound Carpet Cleaning

708 Industry Dr, Tukwila, WA 98188

4.9 (2856 reviews)

Overview:
Zerorez of Puget Sound Carpet Cleaning is a carpet cleaning service located in Tukwila, WA. The company is known for its effective cleaning methods and has garnered a strong reputation thanks to its high customer satisfaction ratings.

Services Provided:
– Carpet cleaning
– Stain removal
– Knowledgeable care for different types of rugs, including wool
– Pet stain removal
– Efficient and professional service

Timings:
Monday to Saturday 8 AM to 7 PM

Contact Information:
Phone: (425) 453-9376
Website: https://www.zerorez.com/pugetsound

Customer Reviews and Sentiment:
Zerorez of Puget Sound Carpet Cleaning has an impressive rating of 4.9 stars based on 2,856 reviews.

Positive feedback highlights the company’s effectiveness, punctuality, professionalism, and friendly staff. Customers appreciate the lack of chemical odors after cleaning and the thorough job of removing pet stains.

Examples of positive reviews include:
“Very effective carpet cleaning! Amazing staff!” – Mila Umagat
“Outstanding job with very friendly personnel.” – Tom Brewer
“Very happy with the service received from Zerorez!” – Julie Jorgensen

However, there are some negative experiences regarding customer service:
“I was charged $457 for my 1500 sq ft home […] only to have the same stains remain.” – C DeGuzman
“The technician was professional, the problem lies with the receptionist.” – Pedro Navarro

Review Summary:
Positive Sentiments: Effective carpet cleaning, professional and friendly technicians, punctual service, no chemical odors, and thorough stain removal.
Negative Sentiments: Issues with customer service and scheduling, as well as unsatisfactory cleaning results in some cases.

Additional Ratings:
BirdEye: 4.9 stars based on 2,856 reviews. The feedback reflects a strong overall satisfaction rate with occasional service issues effecting select customers.
Total Lead Smart Rating: 8.6/10. This rating is based on the overwhelming positive feedback contrasted with the mentioned customer service concerns, indicating a generally reliable service but with areas needing improvement.

Conclusion:
Zerorez of Puget Sound Carpet Cleaning stands out as a highly rated company in Tukwila, WA, known for its effective carpet cleaning and customer service. While the majority of customers report positive experiences, potential clients should be mindful of occasional issues with service execution and communication.

Member Since July 2024

Listing Id 122202

Contact Info

708 Industry Dr, Tukwila, WA 98188
(425) 453-9376
Lead Smart Rating :
8.6/10.0

Get A Quote Claim

Listing location

708 Industry Dr, Tukwila, WA 98188

Get Direction

Reviews

C DeGuzman

5 hours ago

Very disappointed! I was charged $457 for my 1500 sq ft home (not fully carpeted), only to have the same stains remain. There were two technicians who were in a rush and weren’t shy to vocalize that they wanted to finish as soon as possible. Neither technician put any effort to remove any of the stains. As a result, we spent two of our evenings using our Bissell carpet cleaner to remove the stains ourselves. I called the company, and the rep was willing to hear my complaint, but there was no offer for even a partial refund. I will not use this company again for any of my properties, nor would I recommend this company to any of our family or friends. Update: we got a call back for a $100 refund… sorry, but 5 hours of our time and materials are worth more than $100

Mila Umagat

3 days ago

Very effective carpet cleaning! Amazing staff! The Owner even made a special trip to clean the carpet! Awesome Job! THANK you Zerorez!!!! Thank you, Anthony and Kenneth!

Tom Brewer

5 days ago

Zerorez was very fast and professional. Outstanding job with very friendly personnel. Hope to do business with them again.

Larry Whittall

a week ago

Very efficient, friendly, service. Carpets look new. I have pets and their little accident spots were eliminated. Cost of service was exceptionally reasonable.

ALLEN SEVERINO

a week ago

On time, no odors after carpet was clean Some other companies left odors of cleaning chemicals or soap

Julie Jorgensen

a week ago

Very happy with the service received from Zerorez! Professional and knowledgeable. I didn’t realize wool rugs have a different cleaning regimen than other fabrics and was grateful our technician provided that expertise. Super punctual too!

Deborah Correl

2 weeks ago

Great and efficient

Pedro Navarro

3 weeks ago

The technician was professional the problem lies with the receptionist and scheduler. They failed to tell the technician that I lived in an apartment building on the third floor technician came unprepared and was unable to perform The carpet clean And Required me to reschedule When they errored. After having me wait all day for them to show up And taking off work just for them to be unable to perform the carpet clean

Lady A Singer, Blues-Soul Artist, Host Radio DJ

3 weeks ago

My Zerorez carpet cleaner was knowledgeable, courteous and helpful. Thank you Tyree, appreciate the great customer service

Not Shocking (Not shocking)

4 weeks ago

Get Tyree, he’s awesome!