Overview:
Pro Carpet Cleaning Services, located in Norfolk, VA, specializes in carpet cleaning and offers additional services such as air duct cleaning. The company is known for its focus on customer service, although it has received mixed reviews regarding the quality of the cleaning services provided.
Services Provided:
– Carpet Cleaning
– Air Duct Cleaning
– Grout Restoration
– Stain Removal
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (757) 733-5758
Customer Reviews and Sentiment:
Google Reviews: 3.4 stars based on 13 reviews.
Positive feedback highlights the company’s customer service, professionalism, and effective cleaning results, with several customers noting the fair pricing and quick responses.
Examples of positive reviews include:
“Always has provided us with excellent customer service and quality work.” – Billy D
“Malcolm was very professional and prices were fair!” – Jocelyn Campbell
“Excellent job on my carpet that needed a professional cleaning.” – Yolanda Davis
Negative feedback points toward poor service quality and issues with overcharging.
Examples of negative reviews include:
“Malcolm came to clean my carpets the service sucked… I had the same spots on the carpet that I wanted removed.” – Tashara Long
“Watch out for this guy, he is a con artist.” – Shelly Ballard
“Charged for services we didn’t receive.” – Fawne Spirit
Review Summary:
Positive Sentiments: Excellent customer service, professional approach, fair pricing, effective carpet restoration.
Negative Sentiments: Poor service quality, overcharging, unresolved complaints, and theft allegations.
Additional Ratings:
BirdEye: 3.4 stars based on 13 reviews, indicating a mixed overall satisfaction with notable concerns from some customers.
Total Lead Smart Rating: 4.5/10. This rating reflects a balance of positive customer engagement and significant complaints regarding service quality and trust.
Conclusion:
Pro Carpet Cleaning Services shows potential in delivering effective carpet cleaning and customer satisfaction in Norfolk, VA. However, potential clients should be cautious and consider the mixed reviews, particularly regarding service and pricing discrepancies.
Member Since July 2024
Listing Id 119192