Overview:
Duke Brothers Oriental Rug Cleaning is a premier carpet cleaning service located in Norfolk, VA. They specialize in cleaning and restoring oriental rugs with a strong emphasis on quality and customer satisfaction.
Services Provided:
– Oriental rug cleaning
– Pickup and delivery service
– Rug restoration
– Expert advice on rug care
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (757) 780-9073
Website: http://dukebrotherscarpetcleaning.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-norfolk-va
Customer Reviews and Sentiment:
Duke Brothers Oriental Rug Cleaning has garnered an impressive rating of 5.0 stars based on 263 reviews across multiple platforms.
Positive feedback emphasizes the company’s professionalism, prompt service, and high-quality cleaning results. Customers appreciate the team’s efficiency and the overall customer service experience.
Examples of positive reviews include:
“Very professional team. On-time and quality cleaning.” – Donald Buchanan
“They did an amazing job on my 20 year old rug!” – Legh Murphy
“They had my rug back in 2 days looking new!” – Dominque Person
However, one review mentions a customer’s dissatisfaction regarding an unexpected charge:
“I feel like I’ve been scammed out of $65.” – Carole Michaels
Review Summary:
Positive Sentiments: Exceptional cleaning quality, professional and friendly service, quick turnaround time, valuable advice on rug maintenance.
Negative Sentiments: Isolated complaints regarding unexpected charges.
Additional Ratings:
BirdEye: 5.0 stars based on 263 reviews, reflecting strong customer satisfaction with minimal negative feedback.
Total Lead Smart Rating: 9.5/10
This rating reflects the overall excellence in service quality, comprehensive positive sentiment, and a single complaint regarding charges which is not representative of the general customer experience.
Conclusion:
Duke Brothers Oriental Rug Cleaning stands out as a top choice for rug cleaning services in Norfolk, VA, renowned for their professionalism and high-quality workmanship. Despite a minor concern related to charges, the overwhelmingly positive customer experiences indicate a reliable and effective service.
Member Since July 2024
Listing Id 119162