Steele Family Carpet Cleaners

Anthony Mcdowell

3 months ago

Braden was incredibly polite and extremely proficient! He showed up and brilliantly managed my carpets and rugs in The Colony. He did an excellent job and I’m tremendously satisfied. The friendly young woman who scheduled my appointment, at Steele Family Carpet Cleaners, was equally delightful and promptly set up my services for the next day.

K Jimenez

3 months ago

The job was excellent. The two technicians, Nolan and Geoffrey, were courteous. They responded to any inquiries we had about what they were doing with our carpets. They arrived within the scheduled time for our appointment in The Colony. We plan on utilizing Steele Family Carpet Cleaners again in the future. Thanks for a well-executed task. They cleaned our carpets thoroughly and did an outstanding job.

Clara22 B

3 months ago

the job was excellent! geoffrey, the technician from steele family carpet cleaners, was absolutely fantastic and meticulous. he arrived on time in the colony, gave detailed descriptions of all treatments for the different types of carpet stains, and guided me through the finished work. i wholeheartedly recommend them to everyone!

Leah Campbell

6 months ago

MANAGERS ARE HORRIBLE! They originally did a good job. However, when the cleaning dried, you could see stains from their machine that weren’t there before. I called to let them know and I called at 8 am hoping we could just get it resolved, however I kept being told “a Manger will call” and they never called back even after I called at least 6 times. I would have been fine if they made it right, but since they are too good to even call me back, I’m furious! I spent $225 to have my carpet look WORSE than before they came. I would never use them again!

Amber

7 months ago

DO NOT USE THIS SERVICE! THEY ARE A SCAM!! Customer service representatives are RUDE! They will hang up on you and REFUSE to let you speak with a manager! DO NOT WASTE YOUR TIME OR MONEY!!!! Update: I went to the office location posted on google and it’s a FAKE ADDRESS!!!

S Wallace

7 months ago

Steele Family Carpet (aka Carpet Master) pulled a bait and switch with the services I requested. They sent a completely different “company” called Lian Services, which does not exist according to any records I could find online. They told me it would be $79 and no extra charges for bringing the equipment up the stairs. When the tech finished “Cleaning” my carpet, he informed me they were charging me $165 ($30 for bringing the equipment upstairs, and $135 for the service that was quoted at $79) When I asked to speak to a manager, I have been hung up on multiple times and nobody calls me back. I asked about Lian Services and Steele Family Carpet said “we don’t know who that is”. It has been over 2 days with no call back, and the company refuses to do anything to help. DO NOT use this company unless you want to get scammed and have their employees THREATEN you in your home by telling you “I’m going to dump all this dirty water on your carpet unless you pay me the $165” I never received a quote or an actual invoice because this company is fraudulent and does not adhere to normal business practices. They use intimidation and threats to get extra money from people, and they do not honor their word. These people are the most dishonest, rude, and downright disrespectful people I have ever had the displeasure of interacting with. I will be filing a chargeback with my bank and I hope that anyone reading this stays away, as all of these other reviews are not at all what you will experience. To makes things even worse, the tech “Dan” that they sent over didn’t spend more than 3 minutes on each room and left the carpets sticky with soap residue and still having dirty spots all over the place. STAY AWAY, YOU HAVE BEEN WARNED. This is the shoddy work I received for $165 (more than double what was quoted). As you can see, the tech didn’t even bother to get the last 2 inches of carpet in the living room and there are several dirt spots that are a direct result of the tech not removing the rest of the soap / water. He refused to spend more time than the 3 minutes he spent, and then continued threatening me and strong armed me into paying the inflated price. This is a classic bait and switch and fraud **UPDATE: After driving to the colony to speak to someone directly, the address that is listed on google is not real. There is no Suite 457 at 6700 Main Street in The Colony. When I called again, I was told “we left that location three months ago and are now a mobile only company” When I confronted the agent about the address not existing, they hung up on me again. Luckily I got the call on recording (thank you texas for being a one party consent state). I will be forwarding this to the fraud department at my credit card company, sharing this review any where else that Steele Family Carpet is listed, and having my friend who is an attorney file a small claims case for me if necessary. I can’t believe any legitimate business would treat their customers this way. Also, the contractor from “Lian Services” who claimed to be dispatched by “Steele Family Carpet / Carpet Master” blocked me after trying to contact them for a resolution. This place should be called “Steal Family Carpet” because they are nothing but thieves and liars.

Brayden Murray

8 months ago

Ruben did an great project with the room. professional and made my father (who is disabled) feel comfortable while doing his job. The carpet were clean and smell awesome. Again. Thank you Ruben

Natalie1 C

11 months ago

Mike and his team were amazing! We contacted him in the morning and he had his team at our new building cleaning and sealing our tile floors at 4 pm that day! Tiles and grout look brand new! recommended.

Cristina Hurley

11 months ago

Adrian and Clifford did such a awesome project with our couches. Customer work was top notch and the price arrived in much lower than several other local cleaners. Will be using again!

J Whitney

11 months ago

work was impeccable, workers were great! Worked super hard to make sure my carpets were cleaned, deoderized and protected. 100% satisfied!