Friendly Carpet

Overview:
Friendly Carpet is a carpet cleaning service located in Killeen, TX. The company is known for its friendly and professional service, specializing in both residential and commercial carpet cleaning.

Services Provided:
– Carpet Cleaning
– Stain Removal
– Furniture Cleaning

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (254) 535-4305
Website: http://friendlycarpetcleaning.com/

Customer Reviews and Sentiment:

Google Reviews: 4.3 stars based on 30 reviews.

Positive feedback highlights the company’s timely service, professionalism, and effectiveness in cleaning, with several customers emphasizing the excellent results and customer satisfaction.

Examples of positive reviews include:
“Great job. Will call again and refer to others.” – Debbra REvans
“Service is always top notch… carpets look brand new.” – hiram maldonado
“Always an awesome job. Thank you very much!” – Tara Flakes

However, there is a notable complaint regarding a last-minute cancellation, affecting customer satisfaction.

Negative review example:
“I am so upset with this company… canceled the appointment 2 hours before.” – Manuel Rodriguez

Review Summary:
Positive Sentiments: Timely service, friendly and professional staff, effective stain removal, and great customer satisfaction.
Negative Sentiments: Last-minute cancellations and communication issues.

Additional Ratings:
BirdEye: 4.3 stars based on 30 reviews, aligning with the positive sentiments reflected in customer feedback.
Total Lead Smart Rating: 7.5/10. This rating considers the strong positive sentiments and high customer satisfaction, balanced by the one significant negative review regarding cancellation.

Conclusion:
Friendly Carpet is a highly rated carpet cleaning service in Killeen, TX, praised for its professionalism and effective cleaning solutions. While most customers report excellent experiences, potential clients should be cautious of the reported cancellation issue before scheduling services.