Kiwi Services

Michael Z

a year ago

After getting ghosted once and having to call to reschedule, the guy shows up and tells me there’s another service that needs to be done that about doubles the price of the original quote. Told them I cancelled due to damage on the couch but in truth it was due to shady pricing on the companies end. I clearly I explained the couch had a heavy dog odor and not once did they suggest the disinfectant service that the cleaner offered once he arrived. The cleaner dude was awesome, everything else not so much. Had they been up front about it all I would have gladly paid.

Cassie Brown

4 years ago

This place of business is unbelievable. Poor communication as far as pricing. They have an answering service who gives me a price of $89 to steam clean my couch& love seat, & then when technician gets here he wastes so much time talking about different prices& coupons& I’m like what??. Gives me a price of $346. You’ve got to be kidding me. Deceiving& misleading& gives false prices.

Jamie Jarrell

5 years ago

The staffs of Kiwi Services were courteous, knowledgeable and did a great job. Explained the process succinctly right from the start and during the process and obviously takes pride in his workmanship.

Gail Mayfield

5 years ago

Carpets were cleaned well. Plus the rug cleaning price was good so I have to give 5 stars.

Angie Chae

5 years ago

The service men arrived early and were very professional. Each time they do a thorough cleaning of my ducts and/or carpets, and the techs are very nice and friendly with me. I certainly recommend service here. You will not be regretful…I am pretty sure of that.

Scott Easter

5 years ago

great service!

Denise Guillochon Maitino

6 years ago

I have used Coit for many years along with Blackmon Mooring for years until they went to commercial only. Instead of using Coit again, I thought I would give Kiwi a try since they do offer a one year warranty. Thank goodness for a one year warranty because their customer service is the worst I have ever dealt with. The technician who came to our new house, was on time, but realized he forgot or lost some of his equipment so he had to leave and didn’t come back until two hours later. He was a young guy, and he was inexperienced and cocky. He quickly cleaned our media room and asked me to look at it. It looked dirty still and he said to me, that is how carpet is, when you push it one way, it can look different , than push it another way and it can look lighter. What an idiot. He knew when he showed up that I am a perfectionist and like things very clean. I told him I was not happy with the cleaning he did, and then he goes off to say, I am going to call my manager and see what I should do because I don’t want to waste your time and don’t want to waste my time. I was shocked. He was to clean our downstairs also which is all tile. He said he remeasured the area and he came up with 500 sq feet more. I was like, how? Anyway, he didn’t end up finishing the cleaning of our floors that day and had to come back two days later. He then charged us over $240.00 more than what we were quoted. Rebecca who I spoke to a couple of times to set up the appointment and because of the complaint I had, decided to send someone else out to my house to measure it to see who is correct. Really? So they set the appointment up for this past Saturday (Memorial Day Weekend), and guess what, they never showed up. We waited for just under 4 hours and then I get a phone call stating they are a bit behind and it will be a couple of more hours. We could not wait around for that. I was so angry at this time. Supposedly Rebecca was to call me back because she was going to be so disappointed per the customer service rep, but, again, no phone call. They owe me a refund and I WILL NEVER RECOMMEND THIS FLOOR CLEANING COMPANY TO ANYONE. THEY ARE BEYOND AWFUL. I don’t complain hardly ever regarding service from a company, I am usually raving about companies, but this company is just the worst I have ever dealt with.