Brazos Cleaning & Restoration

Overview:
Brazos Cleaning & Restoration is a carpet cleaning service located in Bryan, TX. The company is known for its professional and friendly service, specializing in cleaning various fabric types, including upholstery and blankets.

Services Provided:
Carpet cleaning, upholstery cleaning, stain removal, pet stain treatment, general fabric care.

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (979) 823-1614
Website: http://www.brazoscleaningandrestoration.com/

Customer Reviews and Sentiment:
Brazos Cleaning & Restoration has received predominantly positive reviews across multiple platforms:
Google Reviews: 4.4 stars based on 12 reviews.

Positive feedback highlights the company’s professionalism, promptness, and quality of cleaning services. Customers often commend the staff’s attention to detail and excellent customer service.

Examples of positive reviews include:
“Karen and Virgil are so kind and very professional.” – Keri West-Coggan
“Great work and good prices!” – Donna Orozco
“Prices are reasonable and owners/employees take care and pride in their work.” – Stampede Enterprises, LLC

However, there is also a complaint regarding poor customer service due to unreturned phone calls.
“Poor customer service.” – Gamal Akabani

Review Summary:
Positive Sentiments: Professionalism, quality service, prompt attention, reasonable pricing, knowledgeable staff.
Negative Sentiments: Poor customer service experience reported by some customers.

Additional Ratings:
BirdEye: 4.4 stars based on 12 reviews, aligning with the positive feedback trend.
Total Lead Smart Rating: 8.5/10. This rating reflects high customer satisfaction, quality service, and an isolated negative comment on customer service.

Conclusion:
Brazos Cleaning & Restoration appears to be a reputable choice for carpet cleaning services in Bryan, TX, known for its quality work and excellent customer service. Prospective customers should be aware of an isolated negative customer service incident but can expect a professional and thorough cleaning experience overall.