Overview:
WOW Total Cleaning and Restoration is a carpet cleaning service located in Austin, TX. The company specializes in a range of cleaning services, with a focus on carpet and grout cleaning, and has garnered a strong reputation for quality and professionalism.
Services Provided:
Carpet cleaning, grout cleaning, floor cleaning, restoration services
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (512) 499-0058
Website: www.wowtotalcleaning.com
Customer Reviews and Sentiment:
WOW Total Cleaning and Restoration holds a solid rating of 4.8 stars based on 254 reviews on Google Reviews.
Positive feedback highlights the company’s politeness, professionalism, and high-quality cleaning services. Customers have particularly appreciated the efficiency and effectiveness of their work.
Examples of positive reviews include:
“Did a very good job on my grout cleaning made it look very nice!!!” – Dena Davis
“Scheduling was easy… excellent job.” – Margie Miller
“A+ They did a great job and charged a fair price!” – Elon Gated
Conversely, a complaint noted issues with communication, particularly during urgent situations post-disaster, leading to customer frustration.
Example of negative review:
“Communication was non-existing… waiting for them sucked because the power was out and the day was hot.” – Manuel Bustoz
Review Summary:
Positive Sentiments: Polite and professional staff, high-quality carpet and grout cleaning, easy scheduling, and timely service.
Negative Sentiments: Poor communication, especially during urgent service requests.
Additional Ratings:
BirdEye: 4.8 stars based on 254 reviews, indicating strong customer satisfaction overall.
Total Lead Smart Rating: 8.7/10. This score reflects the high-quality service and positive reception from most customers, tempered slightly by the significant concerns regarding communication during critical times.
Conclusion:
WOW Total Cleaning and Restoration is a highly recommended choice for carpet cleaning services in Austin, TX, known for its professional attitude and effective cleaning solutions. However, potential customers should consider the importance of communication in their decision-making process, especially in urgent situations.
Member Since July 2024
Listing Id 115760