Penn Way Carpet Cleaning

Overview:
Penn Way Carpet Cleaning is a carpet cleaning service located in Allen, Texas, offering professional cleaning solutions for residential and commercial spaces. The company is recognized for its high customer satisfaction and quality service.

Services Provided:
– Carpet cleaning
– Floor installation
– Stain removal
– Residential and commercial cleaning services

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (972) 426-7080
Website: https://www.pennwaycarpetcleaning.com/

Customer Reviews and Sentiment:
Penn Way Carpet Cleaning has an impressive rating of 4.8 stars based on 136 reviews.

Positive feedback highlights excellent service, promptness, and fair pricing. Customers have shared experiences of great product results and professional behavior.

Examples of positive reviews include:
“Great service! Quick, well done cleaning, great pricing.” – Jenay Sherman
“They did excellent work. Much better than I even expected. Would highly recommend.” – Milton Arch
“They went out of their way to accommodate me. Highly recommend.” – Laura Arbogast

Conversely, there are concerns about service quality and customer service, particularly regarding product installations and refunds.

Examples of negative reviews include:
“Marcus said they’ll refund my materials and labor… I’m now blocked.” – jc elizondo
“Very UNPROFESSIONAL and I hope they don’t do this to someone else.” – Brooklyn Cobb
“All I’m going to say is trash. Absolutely trash.” – Eve Cherry

Review Summary:
Positive Sentiments: High-quality service, friendly staff, quick turnaround, fair pricing, and excellent results.
Negative Sentiments: Concerns regarding professionalism, unresolved issues with service quality, and refund processes.

Additional Ratings:
BirdEye: 4.8 stars based on 136 reviews, indicating strong customer satisfaction overall despite some critical reviews.
Total Lead Smart Rating: 7.5/10. This rating reflects the overwhelmingly positive feedback on service quality contrasted with a few significant complaints regarding communication and service issues, which could deter potential customers.

Conclusion:
Penn Way Carpet Cleaning is generally well-regarded for its carpet cleaning services in Allen, TX, with many customers noting their professionalism and effectiveness. However, potential clients should be cautious of the mixed reviews regarding installation services and customer support issues.