Stanley Steemer

Overview:
Stanley Steemer is a carpet cleaning service located in Jackson, TN, specializing in professional carpet and upholstery cleaning. They have established a reputation for their prompt service and attention to customer satisfaction.

Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Stain removal
– Customer service

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (731) 424-5533
Website: https://www.stanleysteemer.com/location-details/TN/Jackson/980?utm_source=google&utm_medium=organic&utm_campaign=gmb_ws

Customer Reviews and Sentiment:
Stanley Steemer has received generally positive reviews across various platforms:

Google Reviews: 4.2 stars based on 30 reviews.

Positive feedback highlights the company’s punctuality, professionalism, and quality of service. Customers have praised the staff for their polite demeanor and the effectiveness of their cleaning services.

Examples of positive reviews include:
“Cleaned my sofa and love seat very quickly, and they look great!” – Jenni Clausing
“The technician did an amazing job.” – Wesley Todd
“Went over a couple times with steamer…did not remove…but overall great job!” – Dianne Land

The negative sentiment mainly stems from issues related to communication and service time. One customer expressed dissatisfaction with the lack of follow-up for a quote, indicating potential gaps in customer engagement.

Review Summary:
Positive Sentiments: Efficient service, thorough cleaning, friendly staff, prompt arrival, and quality results.
Negative Sentiments: Communication issues, dissatisfaction with the depth of cleaning in some cases.

Additional Ratings:
BirdEye: 4.2 stars based on 30 reviews, consistent with the overall positive trend noted from Google Reviews.

Total Lead Smart Rating: 7.5/10
This rating reflects the strong customer satisfaction in many reviews while acknowledging some recurring communication issues and minor complaints.

Conclusion:
Stanley Steemer in Jackson, TN, is a highly regarded choice for carpet and upholstery cleaning, noted for their prompt and professional service. While many customers report excellent experiences, the occasional communication lapses and varying satisfaction levels with service depth might warrant attention for prospective clients.