Sweets Chem-Dry Carpet Cleaning

stephanie platt

a month ago

Byron did awesome work. our carpet looks excellent! 5-star

Diane

a month ago

Byron cleaned our carpets today and they look fantastic – like brand new. Thank you!

L M

3 months ago

I’ve used Sweets Chem Dry several times since 2007 and happy with the same technician which is the reason for 2 stars today instead of 1, but they cancelled on me last minute last week and again for today’s rescheduled appt partway through my appt arrival time. I had already moved all my furniture for the cleaning!! With company arriving soon. They really didn’t seem to care about the impact, their recurrent canceling, and couldn’t schedule me this week for yet another rescheduled appt. Offered an apology but no solutions or service recovery. So I googled same day carpet cleaning vancouver and contacted Seahorse and Top Notch carpet cleaning based on reviews. Within minutes both contacted me and one offered appt for today and one for tomorrow. Step up your game Sweets Chem Dry.

Pat Lach

7 months ago

I’ve used Sweets for several years and NEVER had the rotten service as I was given this year to the tune of nearly $500. Setting aside the young man came without ancillary equipment (paper or Styrofoam for under chair legs, rags to wipe up water spills on my hardwood floors) obvious dirty spots were left. In addition to the dirty spots, large balls of carpet fiber and water pools were left throughout. I requested a re-visit, but not with the same person. They sent the same person. He obviously did not want to be there, refused to remove his shoes (it was a very rainy day (my floors were newly cleaned as were the rugs) nor did he offer any alternatives. Both that young man and his supervisor were callus and diffident during the exchanges subsequent to my first complaint and offered no recompence. NEVER WILL I USE OR RECOMMEND THEM AGAIN. I don’t know what happened to this company, but it isn’t good.

Eric

8 months ago

The first carpet cleaning job they did wasn’t fully up to snuff, then they cancelled three times on us for a second appointment. We’re still waiting for them to come back and finish up.

Betty Cook

11 months ago

Very professional, did a great job with cleaning the carpet. So pleased with the work. Would use them again!

Lorraine Michelle

a year ago

Absolutely AMAZING! Bryce and Haley cleaned our carpets on a hot day, and they did a supurb job! We have used traditional cleaners before and we will ONLY use Chemdry moving forward. On other methods, there were still stains that I never thought would come out…but Chemdry was able to get ALL of them out….stains I thought were permanent! I also love that the carpets are way less wet than traditional carpet cleaning methods, which feels much safer for carpet life, versus soaking the carpet and pads in a ton of water. From our first interaction with Brenda, who helped me book it, she was amazingly warm and personable, and Bryce and Haley who came were also rockstars. Simply an amazing company and team. We will ONLY use Sweets Chemdry in the future. Absolutely AMAZING company and team! Thank you Bryce, Haley and Brenda, and thank you Chemdry! ***update 8 months later, as of 1/3/2023, ABSOLUTELY go with Chemdry. On traditional soap carpet cleaners, they always seemed to leave reside that we found often attracted dirt. So it looked great at first, but after 2 months, seemed to ATTRACT dirt. Not Sweets! It has been 8 months and the carpets still look great. I will never use traditional carpet cleaners again. Thank you Sweets! Update July 2023: Carpets STILL look amazing. With traditional carpet cleaning, we have sometimes found the residual soap made our carpets look WORSE in 2 months or more. (Stain grabber). Not with sweets Chem dry, it’s now been 14 months, and the carpets look great. Thank you so much sweets!

Angel Hernandez

a year ago

They were quick and the carpets smelled and looked great afterwards! Appreciate them doing the stairs and even coming out to FG! Super nice and efficient! Only reason we did not give 5 stars is because all of the stains they cleaned all lifted to the surface again so the carpet looks dirty again ☹️

Nathan Flowers

a year ago

They rescheduled me 4 different times. They said there guy quit the first 2 times so they had to reschedule. Over booked was the excuse the 3rd time. And my 4th reschedule and 2 months later a guy finally shows up a hour and half late. 5pm in the winter and it’s about to be dark in a hour. And after 20min he said he ran out of carpet cleaner and his boss will call me to schedule to finish. You guessed it no call from boss to finish job. Most unprofessional company I’ve ever dealt with in 34 years

Mary Beth Horton

a year ago

Wow! Sweets Chem-Dry has earned my respect and appreciation. After an inadvertent cleaning mishap that stained my wool Berber carpeting, Rob was totally committed to my customer satisfaction. With professionalism and determination every step of the way—and no small amount of effort—the carpet has been restored. Rob and Haley have made a believer of me, and I couldn’t be happier. It is a pleasure to report first-hand experience of A+++ customer service. Thank you!