Ray-Burt’s in Portland-OR, Oregon 97202

Ray-Burt’s

4800 SE 26th Ave, Portland, OR 97202

4.9 (31 reviews)

Overview:
Ray-Burt’s is a carpet cleaning service located in Portland, Oregon. Known for their exceptional customer service and expertise, the company specializes in cleaning and repairing various types of rugs and carpets. They have established a solid reputation in the community, backed by a high rate of customer satisfaction.

Services Provided:
– Carpet cleaning
– Rug cleaning and repair
– Fringe replacement
– Moth-proofing
– Custom rug installation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (503) 653-0440
Website: http://www.rayburts.com/

Customer Reviews and Sentiment:
Ray-Burt’s has received overwhelmingly positive feedback, highlighted by a 4.9-star rating from 31 reviews across various platforms.

Positive feedback emphasizes the company’s professionalism, quality of work, and customer service. Customers frequently commend the staff for their knowledge and dedication.

Examples of positive reviews include:
“These guys were absolute wizards… Highest recommendation I can give.” – Jason Kreher
“Professional, Courteous, and work is exceptional.” – Chris Howard
“Cleaned my stained carpet to look like new again!” – Shirley Neiger

However, there is a notable negative review indicating poor customer service and unresolved issues with a rug cleaning job, suggesting that not all experiences were positive.

Negative review example:
“Horrible customer service… they raised the cost because they decided to do so.” – Yanna Marushko

Review Summary:
Positive Sentiments: High levels of customer satisfaction, exceptional service, knowledgeable staff, professionalism, responsive communication.
Negative Sentiments: Isolated incidents of poor customer service and pricing disputes.

Additional Ratings:
BirdEye: 4.9 stars based on 31 reviews, reflecting exceptionally high customer satisfaction.
Total Lead Smart Rating: 9.0
This rating is based on the overall high quality of services provided, with a slight deduction for the negative review regarding customer service.

Conclusion:
Ray-Burt’s is a highly regarded choice for carpet cleaning and repair services in Portland, Oregon. While the majority of reviews reflect satisfaction with their work and customer service, potential clients should be aware of the occasional grievances regarding service consistency.

Member Since July 2024

Listing Id 103730

Contact Info

4800 SE 26th Ave, Portland, OR 97202
(503) 653-0440
Lead Smart Rating :
9.0/10.0

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4800 SE 26th Ave, Portland, OR 97202

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Reviews

Jason Kreher

4 months ago

We have a weird, finicky rug that had started to fall apart at the seams. These guys were absolute wizards… Matt got in there himself and stitched the (very thick) seams by hand with a thimble. The price for all that hard work was incredibly reasonable, and he cut us a mat for underneath and had a few tricks for keeping it from pulling and causing more damage in the future. This is a group of experts who really love what they do, and it shows. Highest recommendation I can give.

Chris Howard

5 months ago

These people are the nicest and most easy I have ever worked with. Professional, Courteous, and work is exceptional. Keep it up!

Shirley Neiger

11 months ago

Cleaned my stained carpet to look like new again! Thank you Ray Burts!

Yanna Marushko

11 months ago

Horrible customer service, they clean my rug very horrible stain was not removed. They not professional . Stay away from this place . They gave one estimated by the phone but when you come they raise cost because they decide to do so. Horrible place not recommend that at all .

Andy Barlow

a year ago

We used Ray-Burt’s to help with a tricky rug installation at an interior design project of mine – a rug that would be pierced by two large concrete columns and sit at an angle. We had been getting some pushback from other companies about our intended design and its installation but Matt at Ray-Burts was immediately up for the challenge. It was obvious he not only knew exactly how to execute things perfectly, but that he really cared about the process and the client’s happiness. After completing a template on-site and receiving the rug, Matt was able to get things prepped and then install the rug PERFECTLY around the columns in under 30 minutes. 10/10 stars to Matt and the Ray-Burt’s team for their skill and professionalism!

Constance Norona

2 years ago

What a gem of a place! They cleaned two of our area rugs, one was so much more vibrant afterwards. Also repaired (well, replaced) fringe on both. And moth-proofed after removing the moths… that we didn’t even realize were there. So glad I took the rugs in before more damage was done. Anyhow, the people we worked with were excellent at communicating, flexible about drop-off day/time, and the prices are very reasonable in my opinion! Great experience, gladly recommend.

Greg Robeson

2 years ago

We took in a rug to be cut atbound. They could not have been better to work with! Amazing customer service and quality… We would go here again in a heartbeat.

Shane Kenney

2 years ago

I was right in the middle of moving and need two rugs bound. We need it done before the furniture went in. Needless to say we need it done ASAP. Matt helped out big time and they had it done by the next day. Was very blown away by the professionalism. We’d use them again.

Jeff Walter

3 years ago

The folks at Ray-Burt’s are friendly, professional, and really helpful. We recently packed up our belongings for storage and a move to the Desert. Everything went smoothly, 3 large rugs and a cloth recliner, and when we finish our new home the rugs and chair will be ready to go. We have used Ray-Burt’s for 30 years.

Tollen Farm

3 years ago

I have had family heirloom carpets cleaned and repaired here for over 20 years. Their staff is knowledgeable, helpful, professional, and friendly. They understand and practice quality customer service. I highly recommend.