Master Rug Cleaners in Tonawanda, New York 14150

Master Rug Cleaners

4267 Delaware Ave, Tonawanda, NY 14150

4.6 (38 reviews)

Overview:
Master Rug Cleaners is a well-established carpet cleaning service located in Tonawanda, NY. They provide quality rug and carpet cleaning services, emphasizing exceptional pricing and excellent customer service.

Services Provided:
– Rug cleaning
– Carpet cleaning
– Pillow cleaning
– Delivery and installation of carpets

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (716) 692-7676
Website: http://www.masterrugcleaners.com

Customer Reviews and Sentiment:
Google Reviews: 4.6 stars based on 38 reviews.

Positive feedback highlights the company’s quality of work, reasonable pricing, and exceptional staff. Customers frequently mention the professionalism and effectiveness of the cleaning process.

Examples of positive reviews include:
“Quality rug and pillow cleaning… the staff is INCREDIBLE!” – Tonya Bobick
“I got my rug back and it looked amazing. Highly recommend them.” – Jonathan Velez
“The carpet turned out great! It looks like new.” – Pam ONeill

However, there was a complaint regarding a customer’s dissatisfaction with the cleaning results, indicating some inconsistency in service.

Negative Sentiment:
“I rolled it out and looked at it; looks like nothing was even done… tried calling and all he could say was well it was cleaned.” – Matthew Saunders

Review Summary:
Positive Sentiments: High-quality workmanship, friendly staff, exceptional pricing, and quick service.
Negative Sentiments: Inconsistent cleaning results and issues with customer service communication.

Additional Ratings:
BirdEye: 4.6 stars based on 38 reviews, consistent with overall positive sentiment.
Total Lead Smart Rating: 8.5/10. This rating reflects strong customer satisfaction, quality service, and a minor concern regarding a negative review related to service inconsistency.

Conclusion:
Master Rug Cleaners appears to be a reliable choice for carpet cleaning in Tonawanda, NY, particularly noted for their exceptional service and quality workmanship. However, potential customers should be aware of the mixed experiences regarding cleaning consistency.

Member Since July 2024

Listing Id 99171

Contact Info

4267 Delaware Ave, Tonawanda, NY 14150
(716) 692-7676
Lead Smart Rating :
8.5/10.0

Get A Quote Claim

Listing location

4267 Delaware Ave, Tonawanda, NY 14150

Get Direction

Reviews

Tonya Bobick

6 months ago

Quality rug and pillow cleaning. Exceptional pricing, and the staff is INCREDIBLE!

Jonathan Velez

7 months ago

I am a first time customer for this company. Picked up my rug the same day. I got my rug back and it looked amazing. Highly recommend them.

Pam ONeill

7 months ago

The carpet turned out great! It looks like new. Hector and Andre were very polite and made sure we were satisfied with the job they did.

jesse harris

8 months ago

Awesome group of guys

Ryan Lund

a year ago

Can recommend

Terri Peterson

a year ago

We ordered new carpets for our cabin cruiser and they did a fantastic job. They delivered them and installed them to be sure they all fit correctly. The price was very reasonable, they were very professional and I’m very impressed with there workmanship. I would definitely recommend them! Thank you for doing an awesome job !

Deborah Telaak

2 years ago

Master rug cleaners do an excellent job. They go the extra mile. Not much more I can say about them. They are also very reasonable.

steve c

2 years ago

Master Rig cleaners has proven to me to be the best in the area. They do a fantastic job, at a reasonable price. I haven’t known a place that can do a better job cleaning an area rug. They just simply charge more. Under $75 to clean my 10 x 14 area rug

Laurie ROBINSON

2 years ago

Great

Matthew Saunders

2 years ago

Had my Rug cleaned by them, when I rolled it out and looked at it, looks like nothing was even done. tons of pet hair all over tried walking on it bare foot still feels dirty. tried calling and all he could say was well it was cleaned, and if I wanted I could bring it back but it would cost me again. Will update once I clean it my self see if they even cleaned it at all.