BriteStarr Services LLC in Rochester-NY, New York 14615

BriteStarr Services LLC

92 Merrick St, Rochester, NY 14615

4.6 (10 reviews)

Overview:
BriteStarr Services LLC is a carpet cleaning service located in Rochester, NY. The company is known for its professional and friendly approach, providing high-quality carpet cleaning solutions to both residential and commercial customers.

Services Provided:
– Carpet cleaning
– Professional cleaning services
– Customer service focused cleaning
– Prompt response and scheduling

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (585) 353-6878

Customer Reviews and Sentiment:
BriteStarr Services LLC has received generally positive reviews across various platforms:

Google Reviews: 4.6 stars based on 10 reviews.

Positive feedback highlights the company’s outstanding customer service, professionalism, and the effectiveness of their cleaning services. Customers have appreciated their promptness and the pleasant smell of their carpets post-cleaning.

Examples of positive reviews include:
“Matt’s great. The carpets look and smell wonderful!” – Sharon Peck
“Outstanding customer service. Fast. Prompt.” – Ashley Monney
“We’ve been a customer for several years and haven’t even considered using anyone else!” – Mary Alice & Tom May

However, there is a notable negative review that raises concerns about damage caused during a service.

Negative sentiment includes:
“This company destroyed a customer of my company’s Moldings and doors with negligence.” – Chris Curts

Review Summary:
Positive Sentiments: High-quality cleaning services, professional and friendly staff, excellent customer service, prompt scheduling, and effective results.
Negative Sentiments: Issues reported regarding negligence and damage to property during cleaning services.

Additional Ratings:
BirdEye: 4.6 stars based on 10 reviews, reflecting a strong overall customer satisfaction.

Total Lead Smart Rating: 7.5/10
This rating is derived from the positive sentiments surrounding customer service and cleaning quality, contrasted with the serious complaint regarding property damage from one reviewer. While feedback is predominantly positive, the existence of a critical review has affected the overall score.

Conclusion:
BriteStarr Services LLC demonstrates a majority of satisfied customers, recognizing their professionalism and quality cleaning in Rochester, NY. However, potential customers should consider the negative feedback related to damages during the service before proceeding.

Member Since July 2024

Listing Id 98004

Contact Info

92 Merrick St, Rochester, NY 14615
(585) 353-6878
Lead Smart Rating :
7.5/10.0

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Listing location

92 Merrick St, Rochester, NY 14615

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Reviews

Chris Curts

4 years ago

Where do I start….. this company destroyed a customer of my company’s Moldings and doors with negligence. They damaged my own furniture in my home and left a residue all over it that smelled like stale cheese then blamed my wife. The final straw was seeing that they posted a bad review on Christian flooring a company I own and one they have never been a customer of. I thought about not posting this but after reading their consistent negative reviewing, dozens of them, I felt it time to speak up. I do not know the owners or management Of this company personally but felt that using my real name to leave this message was a nice way of posting in an accountable and honest manner.

Sharon Peck

5 years ago

Matt’s great. The carpets look and smell wonderful!

Josepi2251

6 years ago

No one does it better in the Rochester area. Great company to work with.

Thomas May

6 years ago

Professional & Friendly! Sometimes you get one or the other. These guys (Matt & Crew.. & Kelly) are awesome! Carpets always look great. Take the time to do it right! We’ve been a customer for several years and haven’t even considered using anyone else! Thanks Brite Starr! ~ Mary Alice & Tom May *Beachcomber Of Conesus Lake*

Ashley Monney

7 years ago

Outstanding customer service. Fast. Prompt. Explained everything to me before they started. House smells wonderful.

rita man

9 years ago

I Did some research online and decided to go with BriteStar. I’m very glad I did. They scheduled me for the next day, arrived ten minutes early and did a remarkable job on our carpets. The best aspect was that the price I was quoted was the price i received. They did a fantastic job, worked hard the whole time and were very polite and friendly. I would absolutely recommend them to a friend and will be calling them for service in the future. This 5 star rating is well-deserved.

Melissa Smith

9 years ago

A+++ Never met a nicer pair of guys. They went beyond what i think other places would do and they gave me an awesome deal. My carpets looked brand new after and i swear i stopped sniffling and snoring as much… at least that’s what my husband says. I wouldn’t recommend ANY other company for professional cleaning. Thank you guys!!!