Overview:
Wells Rug Services Inc is a carpet cleaning service located in Morristown, NJ. Established with a reputation for excellence, the company specializes in cleaning area rugs, Persian carpets, and other handmade rugs, ensuring customer satisfaction through professional service.
Services Provided:
– Carpet cleaning
– Area rug cleaning
– Stain removal
– Rug restoration (backing fixes)
– Pickup and delivery services
Timings:
Monday to Friday 9 AM to 5 PM
Closed on Saturdays and Sundays
Contact Information:
Phone: (973) 539-3800
Website: http://www.wellsrug.com/
Customer Reviews and Sentiment:
Wells Rug Services Inc has garnered positive reviews across various platforms:
Google Reviews: 4.5 stars based on 53 reviews.
Positive feedback highlights the company’s consistent quality, professionalism, and outstanding customer service. Customers have frequently mentioned the excellent condition of their rugs post-cleaning and the reliability of the service provided.
Examples of positive reviews include:
“Always excellent service.” – Patricia Santen
“Great service, so happy with the consistent results with our area rugs.” – Constantina Koulosousas
“AMAZING service! … Highly recommended” – Julie Ruth
However, there have been negative sentiments noted regarding customer service, particularly regarding scheduling and communication issues.
One complaint noted was:
“They never showed up… Just said the weather was bad… The driver was very rude.” – Steve Herbes
Review Summary:
Positive Sentiments: Excellent rug cleaning, consistent results, professional and polite staff, good communication (in most cases).
Negative Sentiments: Issues with scheduling, delayed pickups, and unsatisfactory customer service in one instance.
Additional Ratings:
BirdEye: 4.5 stars based on 53 reviews, indicating strong customer satisfaction with the services provided.
Better Business Bureau (BBB): Not mentioned.
Total Lead Smart Rating: 8.2/10
This rating reflects a solid level of customer satisfaction, high-quality cleaning services, and a few noted issues with scheduling and communication that could affect overall reliability.
Conclusion:
Wells Rug Services Inc appears to be a highly reliable choice for carpet and rug cleaning in Morristown, NJ, with a strong emphasis on quality service and customer satisfaction. However, potential customers should be mindful of the noted communication issues to ensure a smooth experience.
Member Since July 2024
Listing Id 95808