Wells Rug Services Inc

Wells Rug Services Inc

Available
location 49 Bank St, Morristown, NJ 07960
4.5 (53 reviews)

Overview:
Wells Rug Services Inc is a carpet cleaning service located in Morristown, NJ. Established with a reputation for excellence, the company specializes in cleaning area rugs, Persian carpets, and other handmade rugs, ensuring customer satisfaction through professional service.

Services Provided:
– Carpet cleaning
– Area rug cleaning
– Stain removal
– Rug restoration (backing fixes)
– Pickup and delivery services

Timings:
Monday to Friday 9 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (973) 539-3800
Website: http://www.wellsrug.com/

Customer Reviews and Sentiment:
Wells Rug Services Inc has garnered positive reviews across various platforms:

Google Reviews: 4.5 stars based on 53 reviews.

Positive feedback highlights the company’s consistent quality, professionalism, and outstanding customer service. Customers have frequently mentioned the excellent condition of their rugs post-cleaning and the reliability of the service provided.

Examples of positive reviews include:
“Always excellent service.” – Patricia Santen
“Great service, so happy with the consistent results with our area rugs.” – Constantina Koulosousas
“AMAZING service! … Highly recommended” – Julie Ruth

However, there have been negative sentiments noted regarding customer service, particularly regarding scheduling and communication issues.

One complaint noted was:
“They never showed up… Just said the weather was bad… The driver was very rude.” – Steve Herbes

Review Summary:
Positive Sentiments: Excellent rug cleaning, consistent results, professional and polite staff, good communication (in most cases).
Negative Sentiments: Issues with scheduling, delayed pickups, and unsatisfactory customer service in one instance.

Additional Ratings:
BirdEye: 4.5 stars based on 53 reviews, indicating strong customer satisfaction with the services provided.
Better Business Bureau (BBB): Not mentioned.

Total Lead Smart Rating: 8.2/10
This rating reflects a solid level of customer satisfaction, high-quality cleaning services, and a few noted issues with scheduling and communication that could affect overall reliability.

Conclusion:
Wells Rug Services Inc appears to be a highly reliable choice for carpet and rug cleaning in Morristown, NJ, with a strong emphasis on quality service and customer satisfaction. However, potential customers should be mindful of the noted communication issues to ensure a smooth experience.

business

Member Since July 2024

Listing Id 95808

Contact Info

  • address 49 Bank St, Morristown, NJ 07960
  • phone (973) 539-3800
  • Lead Smart Rating :
  • 8.2/10.0
Get A QuoteClaim

Listing location

  • address 49 Bank St, Morristown, NJ 07960
Get Direction

Reviews

Subscribe Now

Get All Updates & Advance Offers