R & D Cleaning

Overview:
R & D Cleaning is a carpet cleaning service based in Rolla, MO, specializing in providing high-quality carpet and floor cleaning solutions. The company is dedicated to delivering exceptional service and ensuring customer satisfaction.

Services Provided:
Carpet cleaning, floor waxing, professional cleaning services, and affordable cleaning solutions.

Timings:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (573) 364-5913

Customer Reviews and Sentiment:
R & D Cleaning has received a mix of reviews from customers, resulting in an average rating of 3.9 stars based on 7 reviews.

Positive feedback emphasizes the professionalism, punctuality, and quality of work performed by the cleaners. Notable positive reviews include:
“He did wonderful! He was early, professional, kind, and did a great job!” – Anica Contreras
“Nathan showed up 10 minutes early, assessed the situation, and began working. 10/10 recommend.” – Leslie Hansen
“Good quality work for good value.” – Drew Dutton

However, some negative sentiments have surfaced regarding customer service and communication issues. Examples of negative feedback include:
“Such rude attitude could arise seeing a foreign national… He refused and left.” – Mitch Ki
“Randy became hateful and refused to help.” – Jenn Bradshaw

Review Summary:
Positive Sentiments: Professionalism, punctual arrival, quality of work, good value, and strong recommendations from several customers.
Negative Sentiments: Rude customer service experiences, unresolved issues with communication, and unprofessional behavior from certain staff members.

Additional Ratings:
Google Reviews: 3.9 stars based on 7 reviews.
Total Lead Smart Rating: 6.0

Conclusion:
R & D Cleaning showcases a range of positive attributes, particularly in the quality of their cleaning services and professionalism. However, potential customers should be mindful of the mixed reviews regarding customer service experiences, which have impacted the overall perception of the company.