Catamount Response in Pittsfield, Massachusetts 1201

Catamount Response

555 Fenn St, Pittsfield, MA 01201, United States

3.8 (12 reviews)

Overview:
Catamount Response is a carpet cleaning service located in Pittsfield, MA. The company specializes in both carpet cleaning and mold remediation, offering professional services to customers in the Berkshire County area.

Services Provided:
– Carpet cleaning
– Mold remediation
– Upholstery cleaning
– Water damage restoration

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (413) 442-8776
Website: www.catamountcarpetcleaning.com

Customer Reviews and Sentiment:
Catamount Response has received mixed reviews across various platforms:
Google Reviews: 3.8 stars based on 12 reviews.

Positive feedback highlights the company’s promptness, professionalism, and thorough work in both carpet cleaning and mold remediation. Examples of positive reviews include:
“Catamount was very prompt with a response and estimate… Would recommend to anyone in the Berkshire county!” – Isaah Jackson
“I would not hesitate to recommend their remediation services.” – Eleanor Metrick
“They make the carpets and upholstery look brand new!” – Tracy Kenney

Negative sentiments include concerns about reliability and mishandling items during service. Notable complaints include:
“Still repairing the work they did. Cancelled often. I wouldn’t recommend to anyone.” – Jamal Stockton
“Threw non trash items away… promised that anything on my couch and beds would not get thrown away.” – Chris McIntire
“I waited a couple more weeks and still, nothing.” – David Crombie

Review Summary:
Positive Sentiments: Prompt service, professionalism, thorough cleaning, and satisfactory mold remediation.
Negative Sentiments: Reliability issues, miscommunication, mishandling of personal items, and failure to provide timely quotes.

Additional Ratings:
BirdEye: 3.8 stars based on 12 reviews, reflecting the mixed customer satisfaction experience.
Total Lead Smart Rating: 6.0/10, based on the overall customer feedback, quality of services, and noted reliability issues.

Conclusion:
Catamount Response presents a viable option for carpet cleaning and mold remediation in Pittsfield, MA, particularly acclaimed for their thoroughness and professional demeanor. However, potential clients should consider the mixed reviews regarding reliability and communication prior to engaging their services.

Member Since July 2024

Listing Id 85160

Contact Info

555 Fenn St, Pittsfield, MA 01201, United States
(413) 442-8776
Lead Smart Rating :
6.0/10.0

Get A Quote Claim

Listing location

555 Fenn St, Pittsfield, MA 01201, United States

Get Direction

Reviews

Isaah Jackson

a month ago

Catamount was very prompt with a response and estimate. I used them for both carpet cleaning and a mold remediation project. Also did a great job breaking down the price structure to better help me what I was paying for and what I received. Would recommend to anyone in the Berkshire county!

Eleanor Metrick

a month ago

They were accommodating, thorough and professional. I would not hesitate to recommend their remediation services.

Tracy Kenney

2 months ago

I am very happy with their cleaning services for both my home and businesses. They make the carpets and upholstery look brand new! Thank you for being so professional and doing such a great job. It’s always a pleasure.

Jamal Stockton

9 months ago

Still repairing the work they did. Cancelled often. I wouldn’t recommend to anyone.

Tracy Boehme

10 months ago

I hired Catamount to do an extensive mold remediation project in the basement of a house that had been closed up for 10 years. Everything had to be removed – ceilings, walls, flooring – down to the studs and then treated with special products. The entire team was outstanding. Always punctual for all meetings and prompt at getting work done on the promised timeline

Chris McIntire

a year ago

Threw non trash items away was promised that anything on my couch and beds would not get thrown away

Reggie Smallz

a year ago

Great company, fantastic employees, and always polite. 👏 …

B B

a year ago

Quick response to my water remediation issue. When the bill came, there were questions about how the charges were structured. The owner was able to adjust them. Would recommend catamount.

David Crombie

2 years ago

I wish I could rate them better as I really needed their services. They came out to estimate a mold-remediation project. Said they’d have a quote to me “In a couple days”. Two weeks later I called to ask for the quote, and was given a variety of excuses why nobody called me. Waited a couple more weeks and still, nothing. Would have been better not to waste my (or their!) time from the start.

Nate

2 years ago

4 stars