Fresh Cleaning Services

Overview:
Fresh Cleaning Services is a carpet cleaning company located in Silver Spring, MD. They offer professional carpet and upholstery cleaning for residential customers, with an emphasis on customer satisfaction and quality results.

Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Rug cleaning

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (301) 661-6787

Customer Reviews and Sentiment:
Google Reviews: 4.0 stars based on 4 reviews.

Positive feedback highlights the professionalism, courtesy, and satisfaction with the cleaning results. Customers appreciated the reliability and clear communication regarding services and pricing.

Examples of positive reviews include:
“Gregory called to let me know when he would be coming and was very upfront about the price and services.” – Marge Trenkle
“David was punctual, and very friendly… great job cleaning my carpet.” – Vanessa Adjinda
“Amazingly reliable company… the result of their work was very satisfying.” – Eliran Tajer

The complaint mentioned was about poor customer service, including delays in response and issues regarding cleanliness after service.

Review Summary:
Positive Sentiments: Professional behavior, clear communication, punctuality, quality cleaning results, reliability.
Negative Sentiments: Poor response to complaints, damage caused to property during service.

Additional Ratings:
BirdEye: 4.0 stars based on 4 reviews, indicating a generally positive trend with some concerns.
Total Lead Smart Rating: 7.0/10. This rating reflects the overall customer satisfaction and quality of services, while acknowledging the negative feedback regarding customer service and property damage issues.

Conclusion:
Fresh Cleaning Services appears to be a reliable choice for carpet cleaning in Silver Spring, MD, known for their quality work and professionalism. However, potential customers should be aware of the complaints regarding customer service before making a decision.