Chem-Dry

Overview:
Chem-Dry is a professional carpet cleaning service located in Cumberland, MD. The company specializes in providing high-quality carpet and upholstery cleaning, utilizing advanced cleaning solutions that are both effective and environmentally friendly.

Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Stain removal
– Pet odor removal
– Area rug cleaning

Contact Information:
Phone: (301) 729-5411
Website: www.chemdry.com

Customer Reviews and Sentiment:
Chem-Dry has received mixed feedback from customers, highlighting both strong positive sentiments and some negative experiences.

Positive feedback often mentions the effectiveness of their cleaning solutions, professionalism, and excellent customer service.

Examples of positive reviews include:
“The team was professional and left my carpets looking brand new!” – Anonymous
“I was amazed at how well they removed the stains!” – Anonymous

However, some complaints indicate issues with service scheduling and communication.

Examples of negative reviews include:
“I had to wait longer than expected for my appointment.” – Anonymous
“Communication could be better, as I didn’t receive updates on my service.” – Anonymous

Review Summary:
Positive Sentiments: Effective cleaning, professionalism, excellent customer service.
Negative Sentiments: Scheduling issues and lack of communication.

Total Lead Smart Rating: 7.5/10.
This rating reflects a generally positive sentiment from customers regarding service quality, but acknowledges some criticisms concerning communication and scheduling challenges.

Conclusion:
Chem-Dry in Cumberland, MD appears to be a solid choice for carpet and upholstery cleaning, recognized for their effective cleaning techniques and professionalism. However, potential customers should consider the mixed reviews regarding scheduling and communication before making their decision.