Actually Clean Floor & Furniture

Overview:
Actually Clean Floor & Furniture is a carpet cleaning service located in Cedar Rapids, IA. The company specializes in residential carpet and furniture cleaning, offering solutions to tackle tough stains and maintain cleanliness.

Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Stain removal
– Flexible scheduling

Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (800) 676-1779
Website: http://www.actuallyclean.com/

Customer Reviews and Sentiment:
Actually Clean Floor & Furniture has received a mix of reviews across various platforms:

Google Reviews: 3.7 stars based on 62 reviews.

Positive feedback highlights the company’s affordability, punctuality, and the hardworking nature of their staff. Customers often commend the effectiveness of the cleaning services provided.

Examples of positive reviews include:
“A big shout out to Dustin and his assistant who came to clean our carpet today. They were punctual and very friendly.” – Cailing Li
“High quality, professional service! Flexible scheduling and dries quickly! Recommend 100x over!” – Amy Weiman
“Incredible service and job well done.. will use every time.” – Brad Bunn

Conversely, complaints focus on issues such as unprofessional behavior, poor equipment cleanliness, and customer dissatisfaction with service execution.

Examples of negative reviews include:
“Terrible company. Known for scamming their customers.” – Karli Mathis
“The guys showed up with filthy equipment and were going to drag it across my mom’s white carpet.” – Susan Norman

Review Summary:
Positive Sentiments: Affordability, effective cleaning, professional and friendly staff, punctuality, and flexible scheduling.
Negative Sentiments: Unprofessional conduct, instances of delays, unsatisfactory equipment conditions, and accusations of scams.

Additional Ratings:
BirdEye: 3.7 stars based on 62 reviews, indicating a similar trend of mixed customer experiences.
Total Lead Smart Rating: 5.5/10. This rating reflects the overall customer satisfaction, with notable strengths in affordability and effectiveness of the service, tempered by significant concerns over professionalism and customer service experiences.

Conclusion:
Actually Clean Floor & Furniture is a viable option for carpet cleaning in Cedar Rapids, IA, appreciated for their value and cleaning efficiency. However, potential customers should weigh the positive feedback against numerous negative experiences shared by others before making a decision.