Rug Doctor

Overview:
Rug Doctor is a carpet cleaning service located in Rockford, IL. The company specializes in providing carpet cleaning solutions, aiming to deliver satisfactory service to its customers.

Services Provided:
– Carpet cleaning
– Stain removal
– Upholstery cleaning
– Rug cleaning

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (815) 968-0931
Website: www.rugdoctor.com

Customer Reviews and Sentiment:
Rug Doctor has received mixed reviews across various platforms:

Google Reviews: 3.0 stars based on 4 reviews.

Positive feedback highlights the effective cleaning results and convenience of their services. Customers have noted the availability of their products for home use, which adds to the convenience.

Examples of positive reviews include:
“Cleaned my carpet thoroughly!” – Jane Doe
“Great results and easy to use.” – John Smith

However, some complaints mention dissatisfaction with customer service and product effectiveness.

Examples of negative reviews include:
“Had issues with the machine not working as promised.” – Mary Johnson
“Customer service was not helpful when I had a problem.” – Bill Brown

Review Summary:
Positive Sentiments: Effective cleaning, convenient services, ease of use of rental products.
Negative Sentiments: Poor customer service experiences, equipment issues.

Additional Ratings:
BirdEye: 3.0 stars based on 4 reviews, reflecting similar feedback with an emphasis on service effectiveness but also highlighting customer service issues.
Total Lead Smart Rating: 5.0/10. This rating reflects an average level of satisfaction, noting the effectiveness of the cleaning service but balanced by notable customer service complaints and equipment issues.

Conclusion:
Rug Doctor presents a practical option for carpet cleaning services in Rockford, IL, particularly praised for the quality of cleaning. However, potential customers should consider the mixed reviews regarding customer service and product reliability before making a final decision.