Thunderbolt Carpet Cleaning

Overview:
Thunderbolt Carpet Cleaning is a highly-rated carpet cleaning service located in Lawrenceville, GA. Specializing in both residential and commercial carpet cleaning, the business is known for its quick response times and professional service.

Services Provided:
– Carpet cleaning
– Water damage restoration
– Urgent cleaning services
– Stain removal
– Client consultations

Timings:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (404) 271-6963
Website: http://thunderboltcarpetcleaning.com/

Customer Reviews and Sentiment:
Thunderbolt Carpet Cleaning has garnered an impressive reputation, holding a rating of 4.8 stars based on 78 reviews across various platforms.

Positive feedback emphasizes the company’s excellent communication, promptness, and thorough cleaning services. Customers have praised the reasonable pricing and the professionalism displayed by the staff.

Examples of positive reviews include:
“Jeff was amazing. Start to finish he was extremely communicative, accommodated our schedule…” – Jennifer Junker
“Great customer service. I will most definitely use Thunderbolt to clean my carpet.” – Fun times with y’all Cook
“Nothing but love for Thunderbolt. They were immediately responsive, gave me a reasonable quote…” – Maria McDonald

However, a notable complaint pointed to a negative interaction regarding customer service, where a reviewer felt dismissed during a phone call.

Review Summary:
Positive Sentiments: Excellent communication, timely service, thorough cleaning, reasonable pricing, and professional conduct.
Negative Sentiments: One instance of poor customer service communication.

Additional Ratings:
BirdEye: 4.8 stars based on 78 reviews, reflecting strong customer satisfaction.
Total Lead Smart Rating: 8.5/10. This rating is based on the high customer satisfaction and quality of services demonstrated, despite the isolated complaint about customer service.

Conclusion:
Thunderbolt Carpet Cleaning appears to be a reliable and efficient choice for carpet cleaning in Lawrenceville, GA. With a strong emphasis on customer satisfaction and quality work, potential clients can feel confident in the service, though they should be aware of the past customer service miscommunication.