Koala T Carpet Cleaning

Overview:
Koala T Carpet Cleaning is a carpet cleaning service located in Loveland, Colorado. The company is known for providing comprehensive carpet and air duct cleaning services, with a strong emphasis on customer satisfaction and high-quality results.

Services Provided:
– Carpet cleaning
– Air duct cleaning
– Emergency scheduling
– Customer follow-up

Timings:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (970) 663-2660
Website: http://koalatcarpet.com/

Customer Reviews and Sentiment:
Koala T Carpet Cleaning has garnered a high rating of 4.9 stars based on 465 reviews across various platforms:

Positive feedback highlights the company’s attention to detail, kindness, and efficiency. Customers have praised the quality of work and responsiveness, with many expressing their satisfaction with timely service.

Examples of positive reviews include:
“So detailed. So kind. Very concerned with our satisfaction.” – Lauren Kolowski, DC
“Sean was very friendly, efficient and our carpet looks and smells great!” – Nathaniel Thode
“Vincent did a great job. He showed up on time and the carpet looks great.” – Ryan STILLAHN

On the downside, there have been a few complaints regarding poor scheduling and high pricing.

An example of a negative review includes:
“The owner estimated my job and put schedule ASAP on the ticket. 9 days later nothing.” – Christopher Scott

Review Summary:
Positive Sentiments: Excellent customer service, detailed cleaning, efficiency, and responsiveness.
Negative Sentiments: Scheduling issues and perceptions of high prices.

Additional Ratings:
BirdEye: 4.9 stars based on 465 reviews, indicating a strong overall customer satisfaction.
Total Lead Smart Rating: 8.5/10. This score reflects high praises for service quality and customer care, tempered by isolated scheduling issues and pricing complaints.

Conclusion:
Koala T Carpet Cleaning stands out as a reliable choice for carpet and air duct cleaning in Loveland, CO, thanks to their exceptional customer service and quality work. However, potential customers should consider the occasional scheduling issues and pricing concerns highlighted in some reviews before making a decision.