Chem-Dry Of Santa Cruz County in Santa Cruz, California 95062

Chem-Dry Of Santa Cruz County

1840 17th Ave, Santa Cruz, CA 95062

4.5 (13 reviews)

Overview:
Chem-Dry Of Santa Cruz County is a reputable carpet cleaning service located in Santa Cruz, California. Known for its professional approach and excellent customer service, the company specializes in deep cleaning carpets and upholstery, employing experienced technicians to deliver top-notch results.

Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Stain removal
– Pet odor removal

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (831) 688-4858
Website: https://www.chemdrysantacruz.com/

Customer Reviews and Sentiment:
Chem-Dry Of Santa Cruz County has received positive feedback across various platforms:

Google Reviews: 4.5 stars based on 13 reviews.

Positive feedback centers around the efficiency and thoroughness of their technician, Francisco, who is commended for his professionalism and the quality of the cleaning service.

Examples of positive reviews include:
“Francisco did an EXCELLENT job!! I really appreciate that.” – Kristin Erickson
“He was neat, took directions, and I let him do his job. There are not enough stars for the results.” – violet baby
“We are delighted with the results and will be return customers.” – Diana

However, there is a notable negative experience expressed by a customer who faced issues with the cleaning results and customer service regarding follow-ups.

The complaint indicates a failure to meet the promised service quality, leading to dissatisfaction.

Review Summary:
Positive Sentiments: Professional service, effective stain removal, thorough cleaning, and reliable technicians.
Negative Sentiments: Issues with service quality, specifically regarding carpet cleaning effectiveness and customer service follow-up.

Additional Ratings:
BirdEye: 4.5 stars based on 13 reviews, reflecting consistent customer satisfaction.
Total Lead Smart Rating: 7.5/10. This rating is based on the overall high customer satisfaction but also acknowledges the significant complaint regarding service effectiveness that impacted customer trust.

Conclusion:
Chem-Dry Of Santa Cruz County stands out as a reliable option for carpet cleaning in the Santa Cruz area, particularly due to its skilled technician and commitment to customer satisfaction. However, potential customers should be aware of mixed reviews regarding service effectiveness and customer service issues before making a decision.

Member Since July 2024

Listing Id 53236

Contact Info

1840 17th Ave, Santa Cruz, CA 95062
(831) 688-4858
Lead Smart Rating :
7.5/10.0

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1840 17th Ave, Santa Cruz, CA 95062

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Reviews

Mz Hurtado

a month ago

Love love I get the same gentleman every time named Francisco he does a AMAZING job and very trustworthy. Highly recommend

Kristin Erickson

3 months ago

Francisco did an EXCELLENT job!! I really appreciate that. I’ll call you again when my carpets need cleaning.

Brittany Provinzano

10 months ago

Horrible carpet cleaners. My carpet is brand new less than a year old and I paid 440 dollars to have the carpets cleaned in my home. When I returned home from work the carpets are still filthy. They clearly still have dirt in them because you can see the discoloration in the carpet. The carpet was crunchy and when I ran my steam cleaner over the area that was supposedly cleaned the water came out black. I moved all my furniture to have this done for an inspection in my home the next day and Chem dry totally screwed me and left me with filthy carpets. The only thing they offered to fix it was to come back over a week later to re do the dirty spots. 100 percent satisfaction gaurenteed is a lie. I’m 100 percent dissatisfied and I want them to refund my money! Beware do not use these guys they will rip you off and leave you with dirty crunchy carpets!

rory ryan

a year ago

Francisco did a fabulous job cleaning my white carpets! They look brand new now. I highly recommend Chem Dry!

Diana

a year ago

I had been thinking maybe we should replace our carpet–many years old. After Francisco cleaned, it looks like new! He’s a professional, so thorough and hard working. We are delighted with the results and will be return customers. Appreciate the measurements and quote before the work begins.

Paul M.

a year ago

Our technician (Francisco) called to say he could come earlier than scheduled. He was efficient and thorough and we couldn’t be more pleased with his work on the upholstery and rug.

violet baby

a year ago

Our carpet was a major job with coffee, wine and cat barf. I knew it was a job that would take time, he finished relatively quick. He was neat, took directions and I let him do his job. There are not enough stars for the results. The tech worked on those stains, now it looks so nice. If you have spots and old stains on your carpet, these are the people to call. Everything was perfect! If you have cat barf, call them! We have 10 stairs that were raggedy too. Now they are like new!

marez.e. dotes

4 years ago

One-time — on a Saturday! Helped move stuff off of the carpets. Thorough job.