Pro Line Carpet Maintenance Supply

Overview:
Pro Line Carpet Maintenance Supply, located in Hayward, CA, specializes in carpet cleaning services. The company is known for providing a variety of cleaning supplies and equipment, aiming to support both individual and business needs in the local cleaning industry.

Services Provided:
– Carpet cleaning supplies
– Equipment rental
– Customer support

Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (650) 632-1564
Website: http://www.prolinesupply.com/

Customer Reviews and Sentiment:
Pro Line Carpet Maintenance Supply has received mixed reviews across various platforms:
Google Reviews: 3.9 stars based on 19 reviews.

Positive feedback emphasizes the knowledgeable staff, helpfulness, and friendliness of the team. Customers appreciated the quality of products and services provided.

Examples of positive reviews include:
“Always a good experience. Luis is a very knowledgeable person…” – Jorge Ramirez
“Great local shop! They are a fantastic team always willing to help!” – Detail Pro Plus
“Staff are always friendly and professional. They have great equipment…” – Larry Burner

Negative sentiments highlight issues with customer service, communication, and professionalism. Some customers expressed frustration with the lack of response to inquiries.

Examples of negative reviews include:
“Called several times no answer, left several messages no call back.” – Luis Barajas
“The customer service is so bad, workers are so rude and unprofessional.” – Sam Abdin

Review Summary:
Positive Sentiments: Knowledgeable staff, friendly service, good product availability, and helpful customer support.
Negative Sentiments: Poor customer service, unprofessional behavior, and communication issues.

Additional Ratings:
BirdEye: 3.9 stars based on 19 reviews, reflecting the overall sentiment noted in Google Reviews.
Total Lead Smart Rating: 6.0/10. This rating is based on the balance of positive staff feedback and the notable negative experiences that customers have reported.

Conclusion:
Pro Line Carpet Maintenance Supply seems to be a viable option for carpet cleaning supplies in Hayward, CA, valued for its knowledgeable staff and range of products. However, potential customers should be cautious due to the mixed reviews, particularly regarding customer service and communication.