Overview:
Sears Carpet Cleaning & Air Duct Cleaning, located in Gilbert, AZ, offers professional cleaning services primarily focused on carpet and air duct cleaning. With a longstanding reputation, the company aims to provide thorough and high-quality cleaning solutions to its customers.
Services Provided:
– Carpet cleaning
– Air duct cleaning
– Duct unit cleaning
– Dryer vent cleaning
Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays
Contact Information:
Phone: (602) 691-4477
Website: https://www.searsclean.com/phoenix-az?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBfranchiseclean
Customer Reviews and Sentiment:
Sears Carpet Cleaning & Air Duct Cleaning holds a rating of 4.7 stars based on 935 reviews.
Positive feedback highlights the promptness, friendliness, and reliability of the staff. Customers appreciated the quality of work performed.
Examples of positive reviews include:
“The Sears team did an excellent job. Fast, friendly, and reliable.” – Genaro Juarez
“Quick, professional and most important did a fantastic job. I was very happy with the results.” – Troy Wolfe
However, the company also received significant negative feedback emphasizing concerns about upselling, a lack of follow-up, and instances of perceived dishonesty.
Examples of negative reviews include:
“Had duct cleaning done in 2018 and 2022…called today they said $350… unreal.” – Home Theater
“Thieves!!!!! Stole a firearm from our home after trying to up charge our standard cleaning.” – Josh Weekly
“Nobody showed up! No phone call, no email..Nothing.” – K Mull14
Review Summary:
Positive Sentiments: Quality of work, professional and friendly service, efficient execution.
Negative Sentiments: Upselling tactics, missed appointments, issues with communication, and claims of theft.
Additional Ratings:
BirdEye: 4.7 stars based on 935 reviews.
Total Lead Smart Rating: 4.0/10 (Calculated based on high levels of customer dissatisfaction in some reviews despite a strong overall rating; the significant number of 1-star reviews highlights consistent issues that detract from overall customer experience).
Conclusion:
Sears Carpet Cleaning & Air Duct Cleaning presents a mixed picture for potential customers in Gilbert, AZ. While the company has many satisfied customers who commend the quality of service and professionalism, repeated issues regarding upselling, missed appointments, and negative experiences indicate that potential customers should exercise caution and thoroughly verify service details prior to engagement.
Member Since July 2024
Listing Id 49642