Safe-Dry Carpet Cleaning of Madison in Madison, Alabama 35758

Safe-Dry Carpet Cleaning of Madison

167 Westchester Rd # 110, Madison, AL 35758

4.7 (138 reviews)

Overview:
Safe-Dry Carpet Cleaning of Madison is a professional carpet cleaning service located in Madison, Alabama. The company specializes in residential and commercial carpet and upholstery cleaning, offering efficient cleaning solutions that aim to rejuvenate carpets and keep them looking new.

Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Area rug cleaning
– Stain removal
– Residential and commercial services

Timings:
Monday to Saturday, 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (256) 286-2355
Website: https://www.1800safedry.com/alabama/carpet-cleaning-madison-al/

Customer Reviews and Sentiment:
Safe-Dry Carpet Cleaning of Madison has received positive reviews overall, with a rating of 4.7 stars based on 138 reviews.

Positive feedback highlights the efficiency of the cleaning services, professionalism of the technicians, and competitive pricing.

Examples of positive reviews include:
“Jason did a good job helping to clean some carpet that had been soiled by a sink overflow.” – Eli Macha
“Jayden did a great job cleaning my couch! He was efficient and thorough.” – Rebekah Duvall
“Great service and detailed explanation or services received.” – Markel Bradford

However, some negative sentiments arose from unsatisfactory results in cleaning and poor customer service regarding complaints.

Examples of negative reviews include:
“I should have done my due diligence before hiring this company… my rugs were not cleaned.” – Janice Booker
“If you want upholstery clean just do it yourself… stains didn’t come off.” – Luis Hernandez

Review Summary:
Positive Sentiments: Efficient service, professional staff, thorough cleaning, and good pricing.
Negative Sentiments: Inconsistent cleaning results, issues with customer service, and handling of complaints.

Additional Ratings:
Google Reviews: 4.7 stars based on 138 reviews, indicating a strong overall satisfaction but with some notable exceptions.
Total Lead Smart Rating: 7.5/10. This rating reflects the general customer satisfaction level and the significant number of positive reviews, tempered by some serious complaints that indicate room for improvement in service consistency and response.

Conclusion:
Safe-Dry Carpet Cleaning of Madison is generally well-regarded for its effective carpet cleaning services, with many customers praising its staff’s professionalism and quick service. However, potential clients should be mindful of the mixed feedback regarding service results and customer service challenges when considering their options.

Member Since July 2024

Listing Id 47891

Contact Info

167 Westchester Rd # 110, Madison, AL 35758
(256) 286-2355
Lead Smart Rating :
7.5/10.0

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167 Westchester Rd # 110, Madison, AL 35758

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Reviews

Eli Macha

a month ago

Jason did a good job helping to clean some carpet that had been soiled by a sink overflow. His equipment looked nice and he was quick. They were also cheaper than at least one other price I checked.

Rebekah Duvall

7 months ago

Jayden did a great job cleaning my couch! He was efficient and thorough. My couch looks brand new! Highly recommend!

Markel Bradford

a year ago

Great service and detailed explanation or services received. Patrick did a great job cleaning my high traffic areas.

Jordan Grammer

a year ago

Had an issue with the pricing of a general carpet cleaning after the service was completed and after a few calls, the quality control team at SafeDry was able to solve the issue. They were very responsive to my calls and wanted to address any concern I had. The carpet looked great – our technician Trey arrived early and did a great job.

Aundrea Giebler

a year ago

Patrick came by to clean a residents carpet! Excellent service.

Luis Hernandez

a year ago

If you want upholstery clean just do it yourself, grab a carwash rag and cleaner and wipe. rather than pay someone $300 for a 30 min job that will literally do the same thing, only difference is that they do it with a little buffer. stains didn’t come off. Disappointed in the service.

Mathew LE

a year ago

Patrick came by today and did a great job cleaning the carpet today!

Tony Shunnarah

a year ago

I’ve seen and used different companies. I’ve even worked for one in my younger years so I know the business. These guys use the right equipment to make nasty carpet, that seems hopeless, look new again! Nice people too

Janice Booker

a year ago

I should have done my due diligence before hiring this company Had 5 area rugs picked up to be cleaned. Michael, the tech, billed as one of our best did a horrible horrible job. My rugs were not cleaned and one is completely ruined . It has huge yellow stains and the entire texture is changed. These are hefty rugs and this one flops like a rag doll. I did not pay the outlandish amount they quoted. I shouldn’t have paid a penny. In fact they should have paid me. I called the company and was told the manager would get back to me in 24 to 48 hours. We’ll, it’s been more than 2 weeks and not a peep! This is a horrible way to treat customers. You should be ashamed! I will tell anyone who is looking for carpet cleaning services to stay way way away from this rip off of a company!!!

Niki Crosby

2 years ago

Prompt, great job and great management