ABC Oriental Rug & Carpet Cleaning Co.

Maryrose Savino

8 months ago

We had our oriental rug cleaned by ABC carpet and I was shocked when I received it. Two corners of the rug had very large areas that faded beyond belief, more than I could imagine. It looked like someone had rubbed a bleach compound on it . Very disappointed and $1,200 later…not happy.

Kathleen Moser

9 months ago

They are so knowledgeable about my carpets that I feel like I’m getting a history lesson on them! I love it! I look forward to doing more business with them.

Diana C. Frank

a year ago

We want to thank ABC Carpet for their wonderful service and kind and reliable treatment. We brought in an old very worn carpet, which was patiently stabilized and cleaned and even provided with the gift of a special pad. We highly recommend this business.

D Karner

2 years ago

Knowledgeable, personable people and rug cleaned in very short time.

Carl Johengen

2 years ago

Great service and excellent attention to the rugs we brought in.

william Baldwin

2 years ago

They work with you

Jason Compagni

3 years ago

Thank you Vanessa and ABC staff for a great job on repairs and cleaning of our beloved carpets

Jenn S

4 years ago

This is a story about a carpet cleaning company that needs to clean up its act. If my experience is any measure of how they do business, my advice would be to look elsewhere for rug and carpet cleaning services. To make a long story short, they charged me for services I never authorized, and then held my rug hostage until I paid to get it back from them. They also wasted a lot of my time. Longer version: I spoke twice with a woman named Vanessa about how much it would cost to clean an 8.5 x 12 oriental rug which appeared in excellent shape, had no noticeable odors, and seemed only to need a basic refresh/cleaning. She gave me a base estimate of around $350-450, but said it would cost more if their analysis detected pet stains or other issues. In both of the phone calls I had with Vanessa before the rug was picked up, not once did she disclose that I would be charged for anything associated with ABC Carpet’s “analysis” process. When I was then given an outrageous estimate of $1,098 to clean an 8.5 x 12 rug with no evident problems, I rejected their services and asked for the rug to be returned. I was then told I would be responsible for paying $173 for a disinfectant process they used on the rug upon its arrival, allegedly due to it showing “beetle damage.” No issues were visible to the naked eye before it was sent in, but Vanessa said beetle damage was becoming a more common problem in our area, possibly due to climate change, and that this could only be seen under their special black lights. She claimed that disinfecting our rug had been necessary in order to protect other rugs in their care. This raises a couple questions. First, why is it the customer’s responsibility to pay major charges because ABC Carpet does not have adequate measures in place to keep one rug’s issues from affecting others they have on hand for cleaning? Second, if this growing problem of beetle damage is a real thing, as Vanessa claims it is, why wasn’t it disclosed ahead of time that I would be charged a hefty fee for disinfection if beetle damage were discovered during the analysis process? After a time-consuming back and forth that did nothing but increase my misgivings about this company, it became clear that I was not going to get my rug back unless I paid ABC Carpet’s ransom. Now that I have the rug back, and I am out $173, I am sharing this story so that others can make a more informed decision about dealing with this company.

Kathleen O'Neil

4 years ago

So fortunate to have oriental rug experts in town. Had my used carpets cleaned and repaired. Not cheap, but worth it. Learned a bit about my carpets’ origin and materials used.

Kelly Strawbridge-Dixon

4 years ago

ABC carpet just came and cleaned my carpets. I am blown away at how well they they came out! Trey was very thorough and professional. I’ll never call anyone else to clean our carpets. Thanks ABC!