Emily’s Cleaning Services LLC | Utica Cleaning Services

Francesca Zambello

a week ago

We are grateful to Emily’s Cleaning service and the fine staff for their excellent work over years!! Always happy to have Phyllis and folks from Emily’s Cleaning help us!

Hyde Clarke

4 weeks ago

So wonderful to have Phyllis, we couldn’t function without her help over the years!

Mg C

2 months ago

I’ve been using Emily’s Cleaning monthly just as COVID was lessening. Not only do their cleaners do a great job, but they are organized, consistent, and professional in the work they do. If there is ever a problem, they quickly correct it. My husband and I are retired and cleaning our large house on our own has gotten more difficult. These cleaners have been a lifesaver! I recommend them 100%!

Dave Rockwood

5 months ago

I have used Emily’s Cleaning Services for many years and they do a great job cleaning my home. They are very reliable and easy to work with.

Laura Schreib

6 months ago

Emily’s Cleaning came in post construction of our new office building in Oriskany. They did a phenomenal job and we could not be happier with the results! They are continuing to service the location with a bi-weekly service. A+ job!

Dale Quesnell

6 months ago

It was my first experience having someone else clean my house. I must say Emily was very professional from the beginning with a honest price. When they arrived they were very professional. The work was exceptional. And yes, I will be scheduling 2 month cleanings. Thank you for your professionalism. 👍💯 …

Don R

7 months ago

Great team. Very professional and thorough service. Highly recommend this operation for your companies cleaning needs

L.A. Navarro

7 months ago

Very professional and timely team. Great communication from their main office. Highly recommend due to attention to detail.

Alice Savino

7 months ago

Always happy with the service. Friendly professionals every time. The most enjoyable part of the day they clean is walking in from work and smelling that freshness. They are a gift, that never disappoints!

Madelynn Maiolo

8 months ago

This business is a SCAM! Charged me $650 and NEVER showed up! I come from 4+ years of social media marketing for small businesses, so I am the first to support small and promote small business. It hurts me to slam any business on here, but I have to protect people from this business. I had recently moved into a small, two bedroom apartment in Rome, NY, and both myself and my roommate are extremely busy with full time jobs. We both agreed we should find a cleaning company to come in and give us a nice “fresh” start. Both my roommate and I are extremely clean people, we just needed someone to come in and do the deep dusting/disinfecting of our bathroom and kitchen. We agreed we would split the cost of the service and it was a good investment. When I contacted ECC, they told me that based on the square footage of my house and the condition (I sent them pictures), I’d be paying around $250 for their service because my house wasn’t trashed. They told me the most they charge is $650 and that’s if there’s a larger crew and the house is basically in “hoarder” condition. On the cleaning checklist I asked them to clean the kitchen, bathroom, and living room including dust surfaces, mop, and sweep. I did not have them do the bedrooms or the basement. We agreed on a time for the company to come, which was while myself and my roommate were working. When I arrived home that day, I could have SWORN they did not even show up to my house. The floors were dirtier than before as if they had swept everything into one big pile and left it. There were dirty footprints on my toilet seat as if they stepped on it with their shoes to dust high surfaces. My bathroom mirror was absolutely covered in prints, and my counters were as if someone had wiped crumbs into one pile. It did not even smell like cleaning supplies in my house! I received an invoice shortly after the service stating I owe $650!!!! They also charged me extra for cleaning my windows (which I never asked for). Immediately I called the company. The woman on the phone (Marie) told me that the reason the price is so high is because of the labor hours. Two girls at my house for 5 hours each, 10 so 10 hours worth of work is what they charged me for! What kind of ridiculous math is that? I immediately told Marie my issues and the incorrect invoice, and they dropped the price to around $430. She stated that the girls who came were new, and that is why the cleaning was subpar. I still stated how outrageous this was, as I was expecting a $250 MAXIMUM service as I was told. They refused to change the price, but said they would come back to clean my house for free to help the girls “learn from their mistakes”. I expressed compete lack of trust for their company to ever be in my house again, so I refused the service. They had my card information on file (you can’t proceed without putting your card information in first – A SCAM!), so I had to cancel my card and order a new one because I absolutely refused to pay for that service. I was invoiced and threatened via phone and email every day, until finally they threatened to take me to collections. Months later I got a letter from their lawyers threatening legal action if I did not pay. Because I am young, single, and working full time trying to support myself, I could not risk going to collections over this – so I had to pay $430 for 0 service provided to me. Emily’s Cleaning Company – you are an absolute scam and for $430, you should have cut your losses and considered it a learning experience for your business and your lazy employees.