The Maids in Rochester

Rose Marshall

a week ago

The ladies did a wonderful job cleaning our place. They were thorough and ver friendly to work with. Thank you so much. Rose Marshall

Annette Perrin

3 weeks ago

My team, was Team 2. They ALL did an awesome and amazing job. My house was clean and disinfected. I would highly recommend them!!!!!!!

Mary Martin

2 months ago

I am delighted to have the maids in my home. They all do the cleaning needed in good time and are very careful and professional in their approach. I appreciate Michelle as bth a worker and a leader. Her work is outstanding and she has.a companionship with her team a long them to get the wok done without pressure on herself or others. When she needs help she asks for it. I trust these women with my things as they’re careful and always trustworthy. I enjoy having these women in my home.

Roberta Van Winkle

3 months ago

They constantly exceed my expectations! A pleasure to work with and a wonderful treat to come home to after a long day!

Celeste Devries

6 months ago

Maids cleaned my moms house. 4 ladies came for 1 hour. Problem is they never stopped talking, one lady dusted extremely lightly around baseboards and light fixture. (Swiped one side of light). Then stopped working and talked to other lady. Wall in kitchen was never cleaned. I asked to have outer cabinets and knobs to be cleaned well. When they left mom had to scrub corner cabinet, There was crumbs on a chair, and mopping of floor was a joke. Bathroom, stove and refrigerator was cleaned well. When I mentioned to customer service about problems, he brushed it off. Watch them if you choose them to clean your house. It’s very expensive and you should get what you’re paying for! NEVER AGAIN!!!

carol mcdonald

10 months ago

My crew was assume, I’m very happy with the service, so much so that I have set up service for a once a month cleaning. Thanks ladies, see you next month!

Kelly Waters

11 months ago

DO NOT LET THEM IN YOUR HOME. We relocated to Rochester and moved into a house rental that was supposed to have been professionally cleaned by The Maids. Our move-in day was pushed out due to it needing to be cleaned. It was not. The floors were filthy, with hair along the crevices of the molding throughout the house. The oven had dirt/food build up from years of use. All the cupboards had dust and dirt/food build up. The basement humidifier hadn’t been cleaned in who knows how long. The washer and dryer were filthy, with linens from the previous tenant behind them. There was a pair of old nail clippers covered with dirt in the corner of the bathroom next to the vanity. We were appalled by the conditions the rental house was left in. We moved 90 miles away from our home and before we could unpack our belongings, we had to clean the house ourselves.

M Kaufman

2 years ago

We used The Maids for a tenant turnover cleaning at a small house we own. At first glance, it appeared and smelled clean. As the tenant was moving in, she found the floors were filthy to the touch. These are hardwood floors and we were assured by The Maids that they would be mopped with a mild detergent. Not the case. From the grimy swiffer pads, it appears the floors were only vacuumed. There was also a “goop-like” substance on the back of one of the bedroom doors. Unfortunately our tenant is having to clean the house herself prior to moving in. Pictures will be added once received. DO NOT USE THIS COMPANY!

Donny Saint Ours

2 years ago

What got this to a 2 was just that the staff was friendly. I was quoted for a job that was suppose to take 45mins to an hour. Ended up taking 2. No big deal… Other than the fact that the main thing I wanted cleaned was not cleaned at all. They left the shower disgusting. They cleaned the shower floor and left the walls filthy and the shower head full of soap grime. The shower has built-in shelves, they werent touched. If I paid to have my bathroom cleaned id expect better then this. The kitchen was fine but they avoided certain areas completely. A huge disappointment for the price. Id look elsewhere

Josh Stibb

3 years ago

It took them over a week to get me a quote. During that week I received an endless amount of calls and emails of different people “following up”. After I got the quote, which was too high compared to other services, I still received dozens of emails and phone calls. Some of them were guilt trips (i.e. “don’t you care about your family”), some of them were self depreciating, all were just annoying. Every time I get a call, it is someone else just following up. I inform them in going with a different service and to please stop calling an emailing me. They apologize, say they’ll put a note in my file, then I get another call from someone else later. I’m not some old person who doesn’t understand technology. I block the emails and phone calls but they just come from other sources. I tried calling their customer care line, ironically they don’t care and no one gets back to me from there. The maids of Rochester could have the best cleaning employees in the world, but I will never use them because of their endless harassment. If I’m having this much trouble as someone just trying to get a quote, imagine how bad it will be for you if you try and use their services. Would give 0 stars if possible.